Others Can't Hear Me Clearly. Why Is My Microphone Sound Quality Low? – Avantree Support

CALL QUALITY

Others Cannot Hear You Clearly?

Follow these steps if your voice sounds quiet, unclear, choppy, or distant during calls.

Start here: Use only one call or meeting app at a time. Multiple apps trying to use the microphone can greatly reduce call quality.

Step 1 – Close Other Call and Meeting Apps

Close every app that might be using your microphone before starting your call.

Examples include:

FaceTime
Zoom
Microsoft Teams
Discord
Skype or another calling app

Make sure the other apps are fully closed, not only minimized.

Step 2 – Move the Microphone Closer

Keep the microphone hole or boom microphone close to your mouth while speaking. For the clearest sound, place it no more than 3 cm / 1 inch from your mouth.

If the boom microphone is too far from your face, your voice may sound much quieter or unclear to the other person.

Step 3 – Disconnect a Second Bluetooth Device

If your headphones are connected to two devices, such as a phone and computer, disconnect one device and test the call again.

A second Bluetooth connection can sometimes cause microphone or call-audio interruptions.

Still Sounding Unclear?

Test the Microphone Again

Close all other calling and meeting apps.
Keep the microphone close to your mouth.
Disconnect any second Bluetooth device.
Make another test call using only one calling app.

Still Need Help?

Contact Avantree Support and let us know which headphones and calling app you are using.

Contact Avantree Support