Relay – Fix AirPods One-Sided Sound – Avantree Support

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Hearing sound from only one AirPod? Audio cutting out, distorted, or missing? A loose AUX connection or an interrupted Bluetooth connection may be the cause. Try these fixes in order.

Check the AUX Connection

Unplug Relay from the audio jack.
Insert it again firmly and completely.
Play audio and check both sides.

Single 3.5 mm Jack

Insert Relay directly into the headphone jack until fully seated.

Dual-Prong Airplane Jack

Check that Relay is fully inserted into the adapter and both adapter plugs are fully inserted.

Sound works only when the plug is partly removed?

Do not leave it partially inserted. Try another compatible audio jack or source. The port or adapter may not be making proper contact.

Refresh the Bluetooth Connection

Turn Bluetooth OFF on nearby phones, tablets, or computers previously paired with your headphones.
For AirPods / AirPods Pro: Place both earbuds in the charging case and close the lid for a few seconds.
Remove both earbuds and allow them to reconnect to Relay.
Play audio and test again.

Solid Blue on Relay: Bluetooth is connected.

Using AirPods Max or Other Bluetooth Headphones?

For AirPods Max, Sony, Bose, JBL, Sennheiser, and other Bluetooth headphones, turn the headphones off and back on, then reconnect them to Relay.

If they do not reconnect automatically, put your headphones into pairing mode and pair them with Relay again.

BLUETOOTH HEADPHONE PAIRING GUIDE →

If Relay still will not reconnect, follow the dedicated troubleshooting guide.

Relay – Headphones Not Connecting →

Test Another Audio Source

If sound is still missing, distorted, or cutting out, test Relay with another 3.5 mm audio source, such as a laptop or tablet.

Works on Another Source

The original audio jack or adapter may be causing the issue. Try another available output.

Same Problem on Both Sources

Test another Bluetooth headset with Relay, if available, to narrow down the cause.

Hearing static or distortion?

Lower the audio source volume slightly and test again. If static continues across different audio jacks, the jack alone may not be the cause.

Still Not Working? Reset and Reconnect

If the problem continues, reset Relay and your headphones, then pair them again. Follow the reset instructions for your exact headphone model.

RESET RELAY → RESET AIRPODS / AIRPODS PRO →

Other headphones: Follow the manufacturer's model-specific reset instructions.

No Sound From Either Side?

If Relay is connected but neither side plays audio, use the full no-sound troubleshooting guide.

RELAY – FIX NO SOUND →

Still Need Help?

Tell us your headphone brand and model, audio source, and whether the issue is one-sided sound, silence, static, or distortion.

Please also mention whether the problem occurs with another audio source or another pair of headphones.

ASK A QUESTION →