Relay – Fix No Sound
Follow these 3 steps to restore audio.
1
Check the Headphone Connection
Look at the headphone connection light on Relay.
Solid Blue
Headphones connected. Continue to Step 2.
Flashing Red & Blue
Not connected. Pair your headphones again.
How to reconnect your headphones
- Turn off Bluetooth on nearby phones or tablets previously paired with your headphones.
- Put your headphones in pairing mode.
- Hold Relay's multifunction button for about 2 seconds until the indicator flashes red and blue.
- Wait until the indicator becomes solid blue.
2
Check the Audio Source
- Make sure Relay is fully plugged into the airplane screen or other 3.5 mm headphone jack.
- Play a movie or music.
- Increase the audio source volume.
3
Check the Volume
- Press Relay's + button to increase volume.
- Increase the volume on your headphones.
Expected: The connection light is solid blue and audio plays through your headphones.
Still No Sound? Try These Fixes
- Restart Relay and your headphones.
- Reconnect your headphones to Relay.
- Test Relay with another 3.5 mm audio source if available.
- If needed, reset Relay by holding + and − together for 6 seconds, then pair again.
Still Need Help?
Tell us your headphone model, audio source, and the color of Relay's connection light.
ASK A QUESTION
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