No sound from Relay is usually caused by
headphones not connected, an audio source
issue, or low volume.
Follow these 3 quick steps to restore sound.
1
Check the Headphone Connection
Look at the Bluetooth connection indicator on Relay.
Solid Blue
Headphones connected. Continue to Step 2 if there is still no sound.
Flashing Red & Blue
Pairing mode. Relay is searching for Bluetooth headphones. Follow the instructions below.
If Your Headphones Are Not Connected
- Turn Bluetooth OFF on nearby phones, tablets, or computers previously connected to your headphones.
- Put your headphones into pairing mode.
- Press and hold Relay's multifunction button for about 2 seconds until the indicator flashes red and blue.
- Wait until the indicator turns solid blue.
2
Check the Audio Source
- Make sure Relay is fully plugged into the airplane entertainment system or other 3.5 mm headphone jack.
- Play a movie, music, or other audio from the connected source.
- Increase the audio source volume and make sure it is not muted.
3
Check the Volume
- Press Relay's + button to increase its volume.
- Increase the volume directly on your headphones or earbuds.
- Play audio again and check for sound.
Still No Sound? Try These Final Checks
- Restart: Turn Relay and your headphones off, then turn them back on.
- Reconnect: Pair your headphones with Relay again.
- Try another audio source: Test Relay with another device that has a 3.5 mm headphone output, if available.
- Factory reset: If the problem continues, press and hold Relay's + and − buttons together for 6 seconds, then pair your headphones again.
Still Need Help?
Tell us your headphone model, the audio source you're using, and whether Relay's indicator is solid blue or flashing red and blue.
ASK A QUESTION
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