Select a control below. The actual Relay image will zoom into its location and show you what it does.
Find the Controls on Your Relay
Select a control to zoom in and see what it does.
What do you want to check?
Select a button or indicator below. The photo will zoom in and the instructions will appear underneath.
SELECT A CONTROL
Click to zoomYour explanation will appear here
Choose ON/OFF, Volume, Multifunction Button, Headphone Indicators, or Battery Indicators above. The product photo will zoom into the selected control and show its button actions or LED behavior here.
Something Doesn't Look Right?
Choose the issue that matches what you're seeing.
Headphones Won't Connect?
Make sure the headphones are in pairing mode and are not reconnecting to another nearby phone, tablet, or computer.
Fix Headphone Connection →Dual Link Not Working?
If one or both headphones disconnect or only one pair plays audio, follow the Relay dual-link troubleshooting steps.
Fix Dual Link →Need to Clear Saved Pairings?
Clear the Relay's saved Bluetooth pairing history when you want to remove its previous headphone connections.
Clear Pairing History →Only Hearing Sound on One Side?
Check that the Relay and any Dual AUX adapter are fully inserted, then follow the one-side audio troubleshooting guide.
Fix One-Side Sound →
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