Relay Troubleshooting
Relay Headphones Not Connecting?
Most connection problems happen for one of two reasons: your headphones are still connected to another device, or Relay and the headphones are not both in pairing mode.
Check These 2 Things First
Your headphones may automatically reconnect to a phone, tablet, computer, or TV instead of Relay.
Both Relay and your headphones must be actively searching for a Bluetooth connection at the same time.
Relay Is in Pairing Mode When:
If you do not see the red and blue lights flashing, put Relay into pairing mode again.
Turn Bluetooth Off on Nearby Devices
This prevents the headphones from reconnecting somewhere else before Relay can find them.
Temporarily turn Bluetooth OFF on:
- Phones
- Tablets
- Computers
- TVs or streaming devices your headphones normally use
Put Your Headphones in Pairing Mode
Simply turning the headphones on may not be enough. They must be ready to connect to a new Bluetooth device.
Your headphones are usually ready when:
- The Bluetooth LED is flashing repeatedly.
- You hear a voice prompt such as "Pairing" or "Ready to connect."
Put Relay in Pairing Mode
Relay must also be actively searching for your headphones.
On Relay
Press and hold the main Bluetooth / pairing button until the Bluetooth LED begins flashing red and blue.
Keep Relay and your headphones close together while both devices are in pairing mode.
Wait for the Connection
Once both devices are in pairing mode, keep them close together and wait several seconds.
Relay is flashing red + blue
Relay is still searching for your headphones.
Relay shows solid blue
Your headphones may also say "Connected."
Test It
Play audio from your phone, tablet, computer, or other source connected to Relay. If you hear audio through your headphones, pairing is complete.
Using AirPods or AirPods Pro? Click here
AirPods often reconnect automatically to an iPhone, iPad, Mac, or another Apple device they have used before.
Before pairing with Relay:
- Temporarily turn Bluetooth off on nearby Apple devices.
- Put the AirPods into pairing mode.
- Confirm the AirPods case light is flashing white.
- Put Relay into pairing mode until its LED flashes red and blue.
- Keep Relay and the AirPods close together until they connect.
Still Not Connecting?
Match what you see below to identify which device needs attention.
Headphones keep reconnecting to another device
Turn Bluetooth off on that phone, tablet, computer, or TV, then put the headphones back into pairing mode.
Relay is not flashing red + blue
Relay is not currently in pairing mode. Press and hold the pairing button again until the LED flashes red and blue.
Headphones are not flashing or saying "Pairing"
The headphones may only be powered on. Put them into pairing mode again using the instructions for your exact model.
Both devices are flashing but won't connect
Move them closer together and turn Bluetooth off on nearby devices that may be trying to connect.
Still not working? Clear the pairing history and try again
If Relay and your headphones are both in pairing mode but still cannot connect, clear their previous Bluetooth pairing history.
- Clear or reset the Bluetooth pairing history on your headphones.
- Clear the previous Bluetooth pairing history on Relay.
- Turn Bluetooth off on nearby phones, tablets, computers, and TVs.
- Put the headphones back into pairing mode.
- Put Relay back into pairing mode.
- Confirm you see the flashing red and blue LEDs.
- Keep both devices close together and wait for the connection.
Connected Successfully When:
- The red + blue flashing stops.
- The Relay LED becomes solid blue.
- Your headphones may announce "Connected."
- Audio plays normally through the headphones.
Still Need Help?
Contact Avantree Support and include:
- Your Relay
- The exact headphone / earbud brand and model
- What the Relay LED is doing when you try to pair
This information helps us identify which device is preventing the connection.
✉ support@avantree.com
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