Relay may not connect if your headphones are paired with another device or either device is not in pairing mode. Follow these 3 steps to fix the connection.
Disconnect Other Bluetooth Devices
Turn Bluetooth OFF on nearby phones, tablets, computers, or TVs previously paired with your headphones.
This prevents your headphones from reconnecting to another device.
Put Both Devices Into Pairing Mode
- Headphones: Activate pairing mode. Look for a flashing Bluetooth indicator or listen for a pairing voice prompt.
- Relay: Turn it on, then hold the multifunction button for about 2 seconds until the LED flashes red and blue.
- Keep both devices close together and wait for Relay's LED to turn solid blue.
Pairing
Relay is searching for headphones.
Connected
Your headphones are connected to Relay.
Not Sure How to Pair Your Headphones?
Find instructions for AirPods, Sony, Bose, Sennheiser, and other brands.
HEADPHONE PAIRING GUIDE →Still Not Connecting? Reset Relay
Clear Relay's saved Bluetooth connections, then pair your headphones again.
RELAY FACTORY RESET GUIDE →Put your headphones into pairing mode again and wait for Relay's LED to turn solid blue.
Still Won't Pair?
Try another pair of Bluetooth headphones, if available.
- Other headphones connect: Check the original headphones' pairing mode or clear their Bluetooth pairing history.
- No headphones connect: Contact Avantree Support.
Tell our support team if Relay stopped pairing after an update, especially if multiple headphone brands fail. This may help identify a firmware issue.
Connected but No Sound?
If Relay shows a solid blue LED but you cannot hear audio, follow the separate sound guide.
RELAY – FIX NO SOUND →Still Need Help?
Contact us with your headphone model, Relay LED status, and the steps you've already tried.
If the issue started after a firmware update, include that information too.
ASK A QUESTION →
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