Fix - AirPods OneSide Sound with Relay – Avantree Support

Only hearing sound from one side?

Start with the Relay's AUX connection. A plug or Dual AUX adapter that is not fully inserted can prevent the left or right audio channel from reaching your headphones.

Start Here

Try These Fixes in Order

Stop once sound returns to both sides.

Check the AUX Connection

Unplug the Relay and insert it again firmly and completely into the audio jack.

Using the Dual AUX Adapter?

Make sure the Relay is fully inserted into the adapter and both adapter plugs are completely inserted into the airplane audio ports.

Turn Off Phone Bluetooth

Temporarily turn Bluetooth OFF on your phone so your headphones or AirPods do not reconnect to the phone instead of the Relay.

Reconnect Your Headphones

Restart or reconnect your headphones or earbuds, then play the audio again and check both sides.

Check the connection you're using:

Single 3.5 mm Jack

Insert the Relay directly into the audio jack as far as it will go.

Dual-Prong Airplane Jack

Use the Dual AUX adapter and make sure all three connection points are fully seated.

Using AirPods Pro 2?

If one side still has no sound, refresh the AirPods connection before resetting anything.

Put them in the case

Place both AirPods into their charging case.

Close for 3 seconds

Close the case, wait about 3 seconds, then reopen it.

Remove and test

Once the case LED turns off, remove the AirPods and test the Relay again.

Still only hearing one side?

Factory reset the Relay and your headphones / AirPods, then pair them again from the beginning.

RESET RELAY → RESET AIRPODS / AIRPODS PRO →

✓

Sound working on both sides?

You're done. No additional reset or settings changes are needed.

Still only hearing sound from one side?

If you've checked the connection and reset both devices but the problem continues, contact us for further assistance.

ASK A QUESTION