C81-Gaming not turning on or keeps disconnecting? Follow these quick checks to see whether the issue is with the USB connection or the adapter.
1
Check the USB Connection
- Make sure your PS5 is turned ON.
- Unplug C81 and connect it directly to another compatible PS5 USB port. Do not use a USB hub.
- Check whether the C81 LED lights up.
Still no LED light?
Try connecting C81 directly to a computer's USB port. If it still has no light, contact support.
2
Check for Disconnections
- Check the C81 USB connector and PS5 port for visible dust or damage.
- If needed, gently remove loose dust with a clean, dry, soft brush.
- Restart your PS5 completely, then reconnect C81 directly.
LED stays on but won't pair? Go to Step 3 ↓
3
Check the Pairing Button
- Put your Bluetooth headphones or speaker into pairing mode.
- Hold the C81 multifunction button for about 2 seconds.
- Check if C81 starts flashing blue and white.
Button not responding?
If the button is stuck, damaged, or C81 still won't enter pairing mode, contact support.
Still Not Working?
If C81 has no LED light, keeps losing power, or the pairing button doesn't respond, our team can help check whether a replacement is needed.
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