C81 - Troubleshooting Guide for Connection Issues

Understanding the Issue

Interference from USB 3.2 ports is a known issue that can affect Bluetooth devices like the C81-Gaming adapter. This type of interference is common across various devices, as discussed in Apple Support Communities and tech forums. Users have reported that USB-C/Thunderbolt interfaces can disrupt wireless device connectivity due to high-frequency interference. For more insights, you can refer to discussions on Apple and Reddit where users describe similar interference issues:

• Apple Discussions - USB-C Dongle Causes Bluetooth Interference

• Reddit - USB-C Hub Interfering with Bluetooth

Simple Steps to Troubleshoot

1. Use the USB Extension Cable:

   • Connect the dongle using the USB extension cable provided in the box to a USB-A port. This setup helps to minimize potential interference by distancing the dongle from your computer or console.

2. Switch USB Ports:

   • Experiment with different USB ports on your device. Some USB-C ports are USB 3.2, known for causing interference, while others may be USB 2.0, which typically causes less disruption to Bluetooth connections.

3. Adjust Power Settings on PS5:

   • Go to: Settings -> System -> Power Saving -> Features Available in Rest Mode -> Supply Power to USB Ports. Set this to 'Always' or '3 Hours' to ensure the adapter receives consistent power during rest mode.

4. Contact Support:

   • • If these steps do not resolve the issue, contact Avantree support support@avantree.com for additional solutions such as a USB-C female to USB-C male extension cable.

By understanding and applying these steps, you can effectively troubleshoot and resolve connection issues with your C81-Gaming adapter. For further assistance, Avantree's technical support team is ready to help.