Before you start: Turn on your TV and Audikast 4. Play a TV program or video with sound.
Check the TV Audio Signal
Look at the Audio Signal indicator on your Audikast 4 transmitter.
TV audio detected. Continue to Step 2.
No valid audio signal detected. Check your TV audio settings below.
If the Audio Signal indicator is flashing white:
- Open your TV's Sound / Audio Settings.
- Find Digital Audio Output or Digital Sound Format.
- Change the audio format to PCM / Stereo.
Check Your Listening Device
If the Audio Signal indicator is solid white but you still hear nothing, follow the instructions for your listening device.
Using Auracast Hearing Aids
1. Check Hearing Aid Mode
Look at the Auracast indicator on your Audikast 4 transmitter.
Hearing Aid Mode is active. Continue connecting your hearing aids.
Headphone Mode is active. Switch to Hearing Aid Mode.
Seeing orange? Press and hold the Auracast button for 3 seconds to switch modes. Release it when the Auracast indicator turns solid white.
2. Connect Your Hearing Aids
- Make sure your hearing aids are connected to your phone through its Bluetooth or Accessibility (Hearing Aid) settings.
- Open your hearing aid app or supported Auracast Assistant.
- Find and join the Audikast 4 Auracast broadcast.
- Increase your hearing aid listening volume and test the TV sound.
Important: Being connected to your phone does not automatically connect your hearing aids to Audikast 4. You must also join its Auracast broadcast.
Using Bluetooth Headphones / Earbuds
1. Switch to Bluetooth Mode
Press and hold the Bluetooth button on Audikast 4 for 3 seconds.
Check the Bluetooth indicator:
Solid Blue — Headphones connected.
Flashing Red & Blue — Pairing mode.
2. Connect Your Headphones
- Turn off Bluetooth on nearby phones, tablets, or TVs previously paired with your headphones.
- Put your headphones into Bluetooth pairing mode.
- If Audikast 4 is not pairing, press and hold its Bluetooth button again to enter pairing mode.
- Wait until the Bluetooth indicator becomes solid blue.
- Increase the headphone and Audikast 4 volume gradually.
Still No Sound? Try These Final Checks
- Restart: Turn Audikast 4 and your listening device off, then turn them back on.
- Try another audio cable: If using Optical or AUX, replace the cable with another compatible cable.
- Check the TV output: Make sure your TV is sending audio through the output connected to Audikast 4.
- Reconnect: Rejoin the Auracast broadcast or reconnect your Bluetooth headphones, depending on your listening mode.
Still Need Help?
Tell us your TV brand and model, whether the Audio Signal indicator is solid or flashing white, your selected listening mode, and your hearing aid or headphone model.
ASK A QUESTION
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