Hearing Aids Disconnect or Stutter – Avantree Support

If your hearing aids connect to the Auracast broadcast but the sound cuts in and out, stutters, or disconnects, start with the test below. In many cases, the hearing aids are switching between the Auracast broadcast and another wireless device.

Start Here

First, isolate the connection

The fastest way to find the cause is to temporarily remove other Bluetooth connections, then test the hearing aids with only the Avantree transmitter.

Turn OFF Bluetooth on your phone

Do this first before changing any other settings.

On your phone or tablet, turn Bluetooth completely OFF. Then reconnect your hearing aids to the Auracast broadcast and test the audio again.

Test for about 1–2 minutes.
Keep the hearing aids near the transmitter while testing.

✓ Audio is now stable Your hearing aids were likely switching between the Auracast broadcast and another Bluetooth connection.

Still disconnecting? Keep your phone's Bluetooth off for now and continue with the checks below.

Still stuttering or disconnecting?

Open each step below and test again after completing it.

2 Turn off Bluetooth on other nearby devices

Temporarily turn off Bluetooth on other devices that may already know or connect to your hearing aids, such as:

Smartwatches
Tablets
Laptops or computers
A second phone

Why? Some hearing aids may attempt to reconnect to a previously paired device while they are receiving the Auracast broadcast, which can result in interruptions.

3 Refresh the hearing aids

Place both hearing aids back into their charging case.
Wait about 10 seconds.
Take them out again.
Reconnect to the Auracast broadcast.
Test the audio.

This refreshes the hearing aids' wireless connection before they rejoin the broadcast.

4 Move closer to the transmitter

For this test, stay within a few feet of the Avantree transmitter and check whether the audio becomes stable.

Better when close Distance, obstacles, or wireless interference may be affecting the signal.

No improvement Continue to the restart test below.

5 Restart the transmitter and hearing aids

Turn off the Avantree transmitter.
Turn off or place the hearing aids into their charging case.
Wait about 10 seconds.
Turn the transmitter back on.
Turn on the hearing aids and reconnect to the Auracast broadcast.

After reconnecting, keep your phone's Bluetooth off during the first test. This helps determine whether the transmitter-to-hearing-aid connection is stable on its own.

Optional: Test for smartphone wireless interference

If the problem continues, you can temporarily disable other wireless signals on nearby smartphones as a troubleshooting test.

Keep Bluetooth off.
Temporarily turn off Wi-Fi.
Temporarily turn off mobile data (4G/5G).
Test the Auracast connection again.

If the connection becomes noticeably more stable, nearby wireless activity may be contributing to the interruption. You can turn Wi-Fi and mobile data back on after testing.

What did your test show?

Stable after phone Bluetooth was turned off Another Bluetooth connection was likely interrupting the Auracast stream. Keep phone Bluetooth off while watching TV if the issue returns.

Stable only when close to the transmitter Check the transmitter's placement and reduce obstacles or nearby wireless devices where possible.

Still unstable after every test The behavior may depend on the hearing aid model, firmware, or its LE Audio / Auracast implementation. Contact us with the device details below.

Still need help?

Send us the information below so we can check your setup without making you repeat the troubleshooting steps.

Your hearing aid brand and exact model
Your Avantree transmitter model
Whether the issue is constant or occasional
Whether turning off your phone's Bluetooth improved the connection

ASK A QUESTION