SoundJet R1 - Headphones Not Connecting – Avantree Support

Both Devices Must Be in Pairing Mode

For a successful connection, both your headphones and your SoundJet R1 must be in pairing mode at the same time. If your headphones reconnect to a phone, tablet, computer, or TV first, the SoundJet R1 may not be able to connect.

Before You Start

Your headphones may automatically reconnect to a phone, tablet, computer, or TV before the SoundJet R1 gets a chance to pair with them.

Turn Bluetooth OFF on nearby devices your headphones normally connect to.
Keep the headphones and SoundJet R1 close together while pairing.
Make sure the headphones have enough battery and the SoundJet R1 is powered on.

Quick Check

Try these steps in order. Keep your headphones close to the SoundJet R1.

1 Turn Off Bluetooth on Nearby Devices

Turn Bluetooth off on phones, tablets, computers, or TVs your headphones normally connect to.

2 Put Your Headphones in Pairing Mode

Make sure the headphones are in Bluetooth pairing mode. Simply turning them on may not be enough.

How do I know the headphones are ready?

The Bluetooth light should be flashing repeatedly.
You may hear a voice prompt such as "Pairing" or "Ready to connect."

Using AirPods? See how to put your AirPods into pairing mode →

3 Put SoundJet R1 in Pairing Mode

Check the Bluetooth indicator on the SoundJet R1. It should be flashing red and blue alternately.

Not flashing red and blue?

Press and hold the Multifunctional Button (MFB) for 2 seconds to put the SoundJet R1 into pairing mode. The indicator should then flash red and blue alternately.

4 Keep Them Close and Wait

Keep the headphones close to the SoundJet R1 and wait a few seconds for them to connect.

Not Connecting?

Check these common issues before resetting either device.

⚠ Headphones reconnect to another device

Turn Bluetooth off on the phone, tablet, computer, or TV your headphones normally connect to. Then try pairing again.

⚠ Headphone light isn't flashing

Your headphones may only be powered on. Put them into Bluetooth pairing mode again.

⚠ SoundJet R1 isn't flashing red and blue

Press and hold the Multifunctional Button (MFB) for 2 seconds to put the SoundJet R1 into pairing mode.

⚠ Both are flashing but won't connect

Move them closer together and turn Bluetooth off on nearby devices that may be trying to connect to your headphones.

Why This Happens

Bluetooth headphones often remember previously paired devices and may automatically reconnect to them before the SoundJet R1 can connect. This behavior depends on the headphones and the other Bluetooth device, such as your phone, tablet, computer, or TV.

Tip

Using AirPods? Temporarily turn Bluetooth off on nearby Apple devices to help prevent your AirPods from reconnecting to them while you pair with the SoundJet R1. For detailed instructions, see the AirPods pairing guide →

Still Not Working?

Try these final steps:

1. Restart both devices.

Turn the SoundJet R1 and your headphones off, then turn them back on and repeat the Quick Check above.

2. Reset your headphones if needed.

Follow the headphone manufacturer's reset instructions, then try pairing again.

3. Move away from other Bluetooth devices.

Nearby devices may automatically reconnect to your headphones and interrupt pairing.

Need more help?

Contact Avantree Support and include your SoundJet R1 and exact headphone / earbud model. Providing both model names helps us give you the correct pairing steps faster.

✉ support@avantree.com