No sound from your SoundJet R1 may be caused by headphones that are not connected, a loose 3.5 mm audio connection, or low volume on the audio source or headphones. Follow the 3 steps below to restore sound.
Check the Headphone Connection
Your headphones may not be paired with SoundJet R1 or may still be connected to another device.
Turn on SoundJet R1 and your Bluetooth headphones. Check the Bluetooth indicator.
Headphones connected. Continue to Step 2.
Not connected. Follow the steps below.
If Flashing Red & Blue, Reconnect Your Headphones
- Turn Bluetooth OFF on nearby devices previously connected to your headphones.
- Put your headphones into pairing mode.
- Hold SoundJet R1's MFB for 2 seconds until the indicator flashes red and blue.
- Wait until the indicator turns solid blue.
Check the 3.5 mm Audio Connection
A loose audio plug or incorrect audio port can prevent SoundJet R1 from receiving sound.
- Plug SoundJet R1 firmly into the audio source's 3.5 mm headphone / audio output.
- Unplug and reconnect the audio plug securely.
- Play audio and make sure the source is not muted.
Airplane Screen
If the seat has a dual-prong socket, use the appropriate airplane adapter. Make sure both plugs are fully inserted.
Computer / TV / Gym Equipment
Use the headphone / audio output. If needed, select Headphones / Audio Out in the device's audio settings.
Important: SoundJet R1 must be connected to an audio output, not a microphone-only input.
Check the Volume
Low volume on the audio source, SoundJet R1, or headphones can make the sound inaudible.
- Increase the audio source volume (airplane screen, TV, computer, etc.).
- Press SoundJet R1's Volume + button.
- Increase your headphone volume and play audio again.
Still No Sound? Try These Final Checks
- Only one side has sound: Reconnect the audio plug and check the airplane adapter.
- Using two headphones? If only one pair has sound, reconnect the second pair.
- Reset SoundJet R1: Hold Volume + and Volume − together for 10 seconds, then pair your headphones again.
Note: Factory reset clears saved Bluetooth connections.
Still Need Help?
Tell us your headphone model, whether the SoundJet R1 indicator is solid blue or flashing red and blue, and which audio source you're using.
ASK A QUESTION
Comments
0 comments
Related articles
Please sign in to leave a comment.