SoundJet R1 not charging, won't turn on, or showing unusual indicator lights? Check the charging light below, then select your problem for troubleshooting steps.
Charging time: Approximately 2–3 hours. The red light turns off when charging is complete.
Not Charging or Won't Turn On
- Connect SoundJet R1 to a 5V USB wall charger (0.5–2A).
- Try another USB-C charging cable.
- Try another wall charger and outlet.
- Leave it charging for approximately 2–3 hours. A solid red light indicates charging.
- Disconnect the charging cable, then press and hold the Multifunction Button (MFB) for approximately 2 seconds to turn it on.
If the device remains unresponsive after trying another working cable and charger, it may require inspection or replacement. Contact Avantree Support for assistance.
Red Charging Light Stays On
- A solid red light is normal while charging.
- Allow approximately 2–3 hours for a full charge.
- Disconnect the charger and check whether SoundJet R1 powers on normally.
The red light should turn off when charging is complete. If it stays red but the device works normally, this alone does not confirm a battery failure.
Flashing Red / Purple or Frozen
- Disconnect SoundJet R1 from USB power.
- Press and hold the Multifunction Button (MFB) for approximately 5 seconds to try turning it off.
- Connect it to a working USB wall charger, allow it to charge, then try turning it on again.
Contact Avantree Support . Include a photo or video of the indicator lights. If your computer identifies SoundJet R1 as a different product, mention the displayed device name.
Important: Do not install firmware intended for another Avantree model.
Still Need Help?
If SoundJet R1 still won't charge or turn on after trying another USB-C cable and wall charger, it may require inspection or replacement.
Please include your SoundJet R1 batch number, charging light behavior, and the troubleshooting steps you've tried.
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