Only one pair is connecting?
The second pair may not be paired yet, or it may have reconnected to another phone or tablet. Keep the first pair connected while pairing the second pair.
Quick Check
Confirm the first pair of earbuds is still connected to the SoundJet R1.
Check whether the second pair shows a connection or pairing status.
Put the second pair back into its case, then remove it again to trigger reconnection.
Quick Fix
1
Connect the first pair
Make sure this pair is fully connected before pairing the second pair.
1
Turn on the SoundJet R1.
2
Hold the MFB for 2 seconds to enter pairing mode. The LED blinks red and blue.
3
Keep the SoundJet R1 and the first pair close together. Wait 5–10 seconds.
4
Once connected, the LED turns solid blue.
2
Connect the second pair
Leave the first pair connected.
1
Put the second pair of earbuds back into its charging case. Keep the first pair connected.
2
Hold the transmitter button for 2 seconds. The second LED blinks red and blue.
3
Put the second pair into pairing mode, then remove them from the charging case again.
4
Wait 5–10 seconds. Both pairs should connect.
Pair them one at a time
Connect the first pair fully before removing the second pair from its case. This helps the SoundJet R1 correctly assign both connections.
Why does dual link sometimes fail?
Dual connections can fail if one device reconnects to another phone or tablet, or if the second device was not paired after the first connection completed.
Still Not Working?
Restart both connections:
1
Turn off the SoundJet R1.
2
Place both pairs of earbuds into their charging cases.
3
Turn the SoundJet R1 back on.
4
Remove both pairs of earbuds from their cases.
5
Wait up to 10 seconds for them to reconnect automatically.
Still need help?
Tell us which two headphones or earbuds you're trying to connect to your SoundJet R1.
ASK A QUESTION
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