HT41899 Plus 2- Fix No Sound

Before You Start: No sound may be caused by disconnected headphones, incorrect TV audio settings, or a loose cable. Turn on the HT41899 Plus 2 transmitter and both headphones, then play a TV program or video with sound.

Step 1 – Restart Devices & Check Headphone Connection

1. Turn off the TV, transmitter, and both headphones. Wait 10 seconds.
2. Turn them back on in this order: TV, transmitter, then headphones.
3. Keep the headphones near the transmitter.
4. Increase the headphone volume and make sure the headphones are not muted. For AUX, also increase the TV volume.
5. Try another TV channel or video.

Step 2 – Check the Audio Signal & TV Settings

Play TV audio and check the transmitter’s OPT/AUX light.

Choose your TV connection type and follow the matching instructions.

Step 3 – Check Connections, Volume & Restart

1. Check the cable connection: Make sure the cable is securely connected to the transmitter’s correct input port.
   Optical Cable
   Connect securely to the transmitter’s OPTICAL INPUT FROM TV port.

   AUX Cable
   Connect securely to the transmitter’s AUX INPUT FROM TV port.
2. Increase the volume on both headphones and make sure the TV is not muted.
3. Test the black and red headphones separately.
4. Try another audio cable of the same type, if available.
5. Turn off the TV, transmitter, and both headphones. Wait 10 seconds, then turn them back on in this order: TV, transmitter, then headphones. Wait for the headphone lights to turn solid blue, then test again.

Still No Sound?

Tell us your TV model, connection type, transmitter and headphone LED status, and whether the issue affects the black or red headphones.