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C82 LEA - Fix Connected but No Sound

  • Updated
C82 LEA • NO SOUND

Connected to Your Headphones or Hearing Aids, but No Sound?

If your headphones or hearing aids are connected to the C82 LEA but you cannot hear anything, follow the steps below.

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Start here: Play some audio

Start a video or song and keep it playing while you go through the checks below.

Step-by-Step Fix

Click a step to see the instructions.

1 Make sure the headphones or hearing aids are connected Check the C82 LEA indicator first

Look at the indicator light on the C82 LEA.

  • When using LE Audio hearing aids, a solid green light means they are connected.
  • If the indicator is still flashing, the connection may not be complete.

Already connected? Do not pair everything again yet. Continue to Step 2.

2 Select C82 LEA as your sound output Your computer may still be sending sound to its own speakers

Choose the instructions for your computer:

Windows PC
1 Click the speaker icon at the bottom-right of the screen.
2 Open the sound output selection.
3 Select C82 LEA or the Avantree USB audio device.
4 Turn the volume up and make sure the computer is not muted.
5 Play a video or song and check for sound.
Mac / MacBook
1 Open the Apple menu in the top-left corner.
2 Select System Settings.
3 Select Sound.
4 Under Output, select C82 LEA or the Avantree USB audio device.
5 Turn up Output volume and make sure it is not muted.
6 Play a video or song and check for sound.

Tip: If C82 LEA does not appear in the sound output list, unplug it, plug it back in, wait a few seconds, and check again.

3 Check the volume Make sure neither device is muted
  1. Turn up the volume on your computer or source device.
  2. Make sure it is not muted.
  3. Turn up the volume on your headphones or hearing aids, if they have their own volume control.
  4. Play audio again.
4 Turn off Bluetooth on your phone temporarily Especially important when using hearing aids

Your hearing aids or headphones may reconnect to your phone instead of the C82 LEA.

  1. Turn Bluetooth OFF on your phone.
  2. If using hearing aids, place them in their charging case for a few seconds.
  3. Take them out again and wait for them to reconnect to the C82 LEA.
  4. Play audio again.
5 Unplug and reconnect the C82 LEA A quick restart can restore the USB audio connection
  1. Unplug the C82 LEA.
  2. Wait a few seconds.
  3. Plug it back in.
  4. Wait for your headphones or hearing aids to reconnect.
  5. Select C82 LEA as the computer's sound output again.
  6. Test the sound.
6 Try another USB port This helps rule out a USB connection problem
  1. Unplug the C82 LEA.
  2. Plug it into a different USB port.
  3. If possible, connect it directly to the computer instead of using a USB hub.
  4. Select C82 LEA as the sound output again.
  5. Test the sound.
7 Still no sound? Reset the C82 LEA and pair again Clear the saved connection and start fresh

If the C82 LEA is still connected but there is no sound, reset the C82 LEA first.

Reset C82 LEA →

After resetting, pair your headphones or hearing aids again:

Pair with LE Audio Hearing Aids → Pairing & Setup Guide →

Sound working now? You're all set. If you turned off Bluetooth on your phone, you can turn it back on.

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Still need help?

Tell us your headphone or hearing aid model and what device the C82 LEA is connected to.

ASK A QUESTION

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