PHONE AUDIO
Harmony A1 – Audio Cuts Out When Using a Phone
If phone audio cuts out, it is usually caused by distance or wireless interference.
Step 1 – Move Your Phone Closer
- Move your phone closer to the Harmony transmitter.
- Keep the phone within 15 m / 50 ft of the transmitter.
Walls, furniture, and people can reduce Bluetooth range. For testing, place your phone and transmitter in the same room.
Step 2 – Move Away From Wireless Devices
- Move the transmitter away from nearby Wi-Fi routers, microwaves, and other wireless devices.
- Keep the transmitter and router at least 1 meter / 3 feet apart.
Bluetooth and Wi-Fi can use the same wireless band. Moving the devices apart can make the audio more stable.
Step 3 – Disconnect Other Bluetooth Audio Devices
- Turn off nearby unused Bluetooth headphones, speakers, and audio devices.
- Make sure your phone is connected only to the Harmony transmitter while testing.
Step 4 – Restart and Test Again
- Turn off the Harmony transmitter.
- Turn Bluetooth off, then back on, on your phone.
- Turn the transmitter back on and reconnect your phone.
- Play audio and test again while your phone is nearby.
For the Most Stable Connection
If your source device has an audio output, use an Optical or AUX cable instead of Bluetooth. A wired connection can be more stable than Bluetooth when there is heavy wireless interference.
Something Doesn’t Look Right?
Audio Still Cuts Out
- Test with another phone, if available.
- Test again with the phone next to the transmitter.
- Restart both the phone and transmitter, then reconnect them.
Audio Is Fine With One Phone but Not Another
The issue may be caused by the phone’s Bluetooth connection or another app/device connected to that phone. Restart the phone, remove unused Bluetooth devices, and connect it to Harmony again.
Need More Harmony A1 Help?
See all Harmony A1 setup and troubleshooting guides.
View Harmony A1 Support
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