How to Fix Audio Cutting Out When Connecting With Phone? – Avantree Support

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Harmony 2 – Phone Audio Cutting In and Out?

If Bluetooth audio from your phone cuts out, skips, or sounds choppy, follow these steps in order.

Step 1 – Move Your Phone Closer

Move your phone close to the Harmony 2 transmitter.

Keep the phone within 3 m / 10 ft of the transmitter and play audio for a few minutes.

Good to Know: The Bluetooth connection between your phone and transmitter has a shorter range than the wireless connection between the transmitter and speakers.

Step 2 – Reduce Wireless Interference

Move the Harmony 2 transmitter away from Wi-Fi routers or access points, microwaves, other Bluetooth devices, and other wireless transmitters.

Important: Do not hide the transmitter behind the TV, inside a cabinet, or behind large objects. Keep a clear path between your phone and transmitter.

Test the audio again.

Step 3 – Disconnect Other Bluetooth Audio Devices

Your phone may also be connected to another Bluetooth audio device. Temporarily disconnect any Bluetooth headphones, earbuds, speakers, or car audio systems.

Make sure your phone is connected by Bluetooth to the Harmony 2 transmitter, then test the audio again.

Step 4 – Restart the Bluetooth Connection

If the audio still cuts out, restart the connection between your phone and the Harmony 2 transmitter.

Turn Bluetooth OFF on your phone.
Turn the Harmony 2 transmitter OFF.
Wait about 10 seconds.
Turn the transmitter back ON.
Turn Bluetooth back ON on your phone.
Reconnect your phone to the Harmony 2 transmitter.
Play audio and test again.

Keep your phone close to the transmitter during this test.

Step 5 – For the Most Stable Connection, Use a Cable

If Bluetooth is not required, connect your audio source to the Harmony 2 transmitter using Optical or AUX.

A wired connection removes the Bluetooth link to the transmitter and may provide a more stable connection.

Something Doesn't Look Right?

Still Cutting Out? Try Another Phone

If available, connect a different phone to the Harmony 2 transmitter and play audio for a few minutes.

Second phone works normally?
The original phone or its Bluetooth connection is likely causing the problem. Restart the original phone, then reconnect it to the Harmony 2 transmitter.

Both phones have the same problem?
The issue is more likely related to the wireless environment or the Harmony 2 connection.

All Speakers Cut Out at the Same Time?

Focus on the Bluetooth connection between your phone and Harmony 2 transmitter. Move the phone within 3 m / 10 ft and test again.

Only One Speaker Cuts Out?

If the other speakers keep playing normally, the phone-to-transmitter connection is probably working. Move the affected speaker closer to the transmitter and check its connection.

Fix Speaker Connection →

Need More Harmony 2 Help?

View Harmony 2 Guides

Still Cutting Out?

Contact Avantree Support. Tell us your phone model, distance from the transmitter, whether another phone has the same problem, and whether all speakers or only one speaker cuts out.

Contact Avantree Support