Harmony- Fix Audio cuts and Range Issues – Avantree Support

START HERE

Harmony – Fix Short Range, Static, or Audio Cutouts

Follow these steps if the Harmony sound cuts out, has static, or stops working when you move farther away.

Common causes: Wireless interference, walls or other obstacles, excessive distance, or a connection that needs to be restarted.

Step 1 – Restart the Harmony System

Turn OFF the Harmony transmitter and all speakers.
Wait about 10 seconds.
Turn the transmitter back ON first.
Turn the speakers ON.
Play audio and test again.

Step 2 – Test Close to the Transmitter

Move one speaker close to the transmitter and play audio.

Sound improves when close? The problem is probably distance, interference, or an obstacle between the speaker and transmitter.

Step 3 – Move Wireless Devices Away

Keep the Harmony transmitter at least 3 ft / 1 m away from:

Wi-Fi routers
TV boxes and streaming devices
Bluetooth devices
Microwave ovens
Other wireless transmitters

Using a Wi-Fi router nearby? Do not point the router’s antenna directly toward the Harmony transmitter.

Step 4 – Remove Physical Obstacles

Place the transmitter in an open area. Do not hide it behind the TV or inside a cabinet.

Keep the space between the transmitter and speakers as clear as possible. These can weaken the signal:

Walls and doors
Metal furniture
Large appliances
People standing directly between the devices

Step 5 – Reconnect the Affected Speaker

If only one speaker has the problem, leave the working speakers alone and reconnect only the affected speaker.

Keep the affected speaker close to the transmitter.
Put the speaker into Broadcasting / TV mode.
Put the transmitter into speaker-pairing mode.
Wait a few seconds for them to connect.

Solid BLUE = Speaker connected

Solid WHITE = Transmitter connected

Follow the Speaker Connection Guide

Something Doesn’t Look Right?

Only One Speaker Has the Problem

Move that speaker close to the transmitter and test it again. If the sound improves, reposition the speaker or remove obstacles. If it does not improve, reconnect only that speaker.

Need More Harmony Help?

See all setup and troubleshooting guides for this product.

View Harmony Support

Still Need Help?

Still hearing static or audio cutouts? Test the speaker close to the transmitter after moving nearby wireless devices away. Contact Avantree Support and include the distance between the speaker and transmitter, nearby wireless devices, and how many speakers are affected.

Contact Avantree Support