NB16-Q - How to Factory Reset/Clear Pairing History?

Conducting a factory reset on the earbuds will clear all past pairing data and restore the default settings for the product. You may want to reset your earbuds if you have trouble pairing them with your devices.

Step 1: Turn on the Earbuds

While the earbuds are off, press & hold the power button until the LED lights up Blue.

Step 2: Reset the Earbuds

Press & hold the volume + and - buttons simultaneously for about 10 seconds until the LED briefly lights up Red & Blue at the same time (it may look Purple), indicating that the headphones have reset. For batches 19XX, the earbuds should then go into pairing mode and the LED will alternate between flashing Red & Blue. From F20B1 batch onwards, the earbuds will power off, and you'll need to get them into pairing mode manaully. 

Related knowledge:

1. A Bluetooth device normally auto-reconnects to its LAST paired / connected device. You might need to make sure the previous used devices have Bluetooth off to avoid interference.
2. It is important to Reset both the Bluetooth sender and receiver. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on.
3. If it's still not working, you can email us (support@avantree.com) or simply show up online in our twice daily live Zoom Clinic. We will help you to fix it.