Both headphones connected to Relay, but only one has sound? Sometimes, both headphones may appear connected even though audio isn't playing through both. Try restarting Relay and reconnecting your headphones one at a time using the sequence below.
Restart Both Headphones in This Order
- Turn OFF both headphones. For AirPods, place both pairs back in their charging cases and close the lids.
- Turn OFF Relay.
- Turn ON Relay.
- Turn ON Headphones 1. For AirPods, take the first pair out of its charging case. Wait for it to reconnect.
- Turn ON Headphones 2. For AirPods, take the second pair out of its charging case. Wait for it to reconnect.
Both headphones reconnect to Relay and play the same audio.
Still Not Working?
If one pair does not reconnect, follow the headphone connection guide.
RECONNECT HEADPHONES →If both headphones connect but the issue continues, reset Relay and repeat the steps above.
RESET RELAY →Still Having Issues? Update Relay Firmware
If restarting, reconnecting, and resetting Relay do not resolve the problem, check for an available firmware update.
Follow the official instructions for your Relay model, then reconnect both headphones and test again.
UPDATE RELAY FIRMWARE →Still Need Help?
Tell us the brand and model of both headphones, whether they work individually, and whether the issue continues after updating Relay's firmware.
ASK A QUESTION →
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