Roadtrip - Charging Guide

Before You Start: If your Roadtrip won’t charge, turns off unexpectedly, or only works while plugged in, the cause may be a charging cable, power source, or internal battery issue. Follow these steps to identify the cause.

Step 1 – Check the Charging Lights

Connect your Roadtrip to a USB charger and check the four battery indicator lights.

All four lights solid white? Charging is complete. Disconnect the cable and test the Roadtrip.

Step 2 – Try Another Charging Cable & Power Source

1. Slide the Roadtrip’s power switch to OFF.
2. Disconnect and firmly reconnect the USB-C charging cable.
3. Try another USB-C cable, power source, and working 5V USB charger.
4. Leave the Roadtrip charging for 1–2 hours, then check the battery lights again.

Step 3 – Check Whether Roadtrip Works Without the Charger

1. Disconnect the charging cable.
2. Slide the power switch to ON.
3. Check whether Roadtrip turns on and stays on.

Roadtrip turns on normally: The battery is supplying power.

Only works while plugged in or turns off immediately? The battery may not be holding a charge. Contact Avantree Support for further help →

Step 4 – Check Unexpected Power-Offs

Roadtrip has an automatic power-off feature. It may turn off about 10 minutes after your phone disconnects. This is normal.

1. Make sure Roadtrip has been charged.
2. Connect it to your phone and check whether it stays on during use.
3. If it turns off while connected or repeatedly shuts down despite being charged, note when this happens.

Turns off only after you leave your car? This may be normal automatic power-off behavior.

Turns off during calls or music playback? The battery or power system may need further inspection. Contact Avantree Support →

Still Having Issues?

If Roadtrip still won’t charge, stay on, or work without the charger, contact Avantree Support. Tell us what the four battery lights do when charging, whether Roadtrip works unplugged, and when it shuts down.