Roadtrip - Disconnects or Mic Issues – Avantree Support

Roadtrip

Disconnecting or Microphone Not Working?

Reset the Bluetooth connection first. This usually fixes connection drops and microphone problems.

Before You Start

Make sure Roadtrip has enough battery power. Recharge it first if the battery is low.

1 Remove Roadtrip From Your Phone

Open your phone's Bluetooth settings and remove or forget Avantree Roadtrip. Then turn Bluetooth off on your phone.

2 Reset Roadtrip

A Turn Roadtrip on.

B Press and hold the

pairing button for about 2 seconds until the LED flashes red and blue.

C While the LED is flashing red and blue, double-click the

pairing button.

Reset Successful

The LED will flash pink and you will hear two beeps.

3 Reconnect Your Phone

Turn Bluetooth back on. Search for Avantree Roadtrip and connect to it again.

4 Test a Phone Call

Make or receive a test call and make sure the call audio is using Roadtrip.

Cannot Be Heard?

Check that the Roadtrip microphone is not muted. A solid red indicator means the microphone is muted. Press the microphone mute button once to mute or unmute it.

Still Disconnecting?

Keep your phone close to Roadtrip while testing, and make sure Roadtrip has enough battery power. Bluetooth interference or another previously connected device may also affect the connection.

Still Need Help?

If Roadtrip still disconnects or the microphone does not work after resetting and reconnecting it, contact Avantree Support.

Contact Avantree Support