Roadtrip - Disconnects or Mic Issues

Before You Start: If Roadtrip disconnects, has no call audio, or its microphone isn’t working, the cause may be call settings, Bluetooth interference, or a connection issue. Make sure Roadtrip is charged before troubleshooting.

Step 1 – Fix Bluetooth Disconnections

Check the Roadtrip LED indicator:

1. Keep your phone close to Roadtrip while testing.
2. Turn OFF Bluetooth on other nearby phones previously paired with Roadtrip.
3. Turn Roadtrip OFF, wait 10 seconds, then turn it back ON.
4. Reconnect your phone and make another test call.

Still disconnecting? Continue to Step 2.

Step 2 – Reset Roadtrip’s Bluetooth Connection

1. On your phone, open Bluetooth Settings and select Forget / Unpair Avantree Roadtrip.
2. Turn your phone’s Bluetooth OFF.
3. Turn Roadtrip ON.
4. Hold the pairing button for about 2 seconds, until the LED flashes red and blue to show pairing mode.
5. While the LED is flashing, double-click the pairing button.
6. Turn your phone’s Bluetooth ON and reconnect to Avantree Roadtrip.

Step 3 – Check Call Audio & Microphone

1. Make sure your phone shows Avantree Roadtrip – Connected in Bluetooth settings.
2. During a call, select Roadtrip / Bluetooth as the audio output.
3. Lower the call volume slightly if you hear echo or unusual noise.

Using an iPhone? See the iPhone Call Audio Settings Guide →

Can Roadtrip Connect to Two Phones?

Roadtrip supports one phone connection at a time. It cannot connect to two phones simultaneously.

To use a different phone:

1. Disconnect Roadtrip from the currently connected phone.
2. Turn OFF Bluetooth on that phone to prevent it from reconnecting automatically.
3. Connect Roadtrip to the second phone through its Bluetooth settings.

Still Having Issues?

If Roadtrip still disconnects, has missing call audio, or the microphone does not work, contact Avantree Support. Please tell us whether you can hear the caller, whether the caller can hear you, when Roadtrip disconnects, and whether you tested another phone.