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DG60 Aura - Fix No Sound

  • Updated
No sound from your DG60 Aura may be caused by an incorrect connection mode, an incomplete headphone or hearing-aid connection, or the wrong computer audio output setting. Follow the 3 steps below to restore audio.
1

Check the Connection Mode

Make sure DG60 Aura is set to the correct mode for your listening device.

  1. Bluetooth headphones or earbuds: Select Bluetooth mode.
  2. Auracast hearing aids, headphones, or speakers: Select Auracast mode.
Important: Bluetooth and Auracast use different connection methods. Choose the mode supported by your listening device.
2

Check Your Listening Device Connection

Open the instructions that match your device.

I'm Using Bluetooth Headphones or Earbuds
  1. Switch DG60 Aura to Bluetooth mode.
  2. Turn off Bluetooth on nearby phones or computers that your headphones may automatically reconnect to.
  3. Put your headphones into pairing mode.
  4. Press and hold the DG60 Aura multifunction button for 3 seconds to enter pairing mode.
  5. Wait for your headphones to connect.
Flashing Blue & White

This means DG60 Aura is in Bluetooth pairing mode. Keep your headphones in pairing mode until they connect.

Fix Bluetooth Pairing Issues →
I'm Using Auracast Hearing Aids or Headphones
  1. Make sure your hearing aids or headphones support Auracast.
  2. Switch DG60 Aura to Auracast mode.
  3. Open your hearing aid app or compatible Auracast Assistant.
  4. Search for available broadcasts and select the DG60 Aura broadcast.
  5. Join the broadcast and play audio from your computer.
Note: Auracast hearing aids must join the broadcast using their supported app or Auracast Assistant. Standard Bluetooth pairing will not work.
Hearing Aid Connection Guide →
3

Check the Computer Audio Output and Volume

  1. Make sure DG60 Aura is fully inserted into your computer's USB port.
  2. Play music or a video.
  3. Open your computer's Sound / Audio Output settings.
  4. Select DG60 Aura / USB Audio as the output device.
  5. Increase the computer volume and adjust the volume on your listening device.
How to Select Audio Output on Windows or Mac

Windows 11

  1. Open Settings → System → Sound.
  2. Under Output, select DG60 Aura or its USB audio device name.
  3. Check that the volume is not muted.

Mac

  1. Open System Settings → Sound.
  2. Under Output, select DG60 Aura or its USB audio device name.
  3. Check the output volume and play audio again.
Expected: Your listening device is connected, DG60 Aura is selected as the computer's audio output, and sound plays normally.
Still No Sound? Try These Fixes
  1. Unplug DG60 Aura and reconnect it.
  2. Restart your computer and listening device.
  3. Confirm the correct Bluetooth or Auracast mode is selected.
  4. Reconnect your Bluetooth headphones or rejoin the Auracast broadcast.
  5. Try another USB port if available.

DG60 Aura Factory Reset Guide →

View More DG60 Aura Troubleshooting →

Still Need Help?

Tell us your computer model, hearing aid or headphone model, and whether you're using Bluetooth or Auracast mode.

ASK A QUESTION

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