DG60 Aura - Fix No Sound

Using Auracast? Check the Broadcast Mode

Press and hold the DG60 Aura button for 6 seconds to switch between the two Auracast broadcast modes.

Using Auracast Hearing Aids or Headphones

1. Stop audio from your phone. Make sure your hearing aids or headphones are not streaming music or handling an active call.
2. Open your companion app or supported Auracast Assistant. If your headphones have a dedicated Auracast button, use it to enter Auracast mode instead.
3. Join the DG60 Aura broadcast. Select it in your app or use your headphones' Auracast controls to find and join the broadcast.
4. Play audio to test the connection.

Using Regular Bluetooth Headphones or Earbuds

1. Turn Bluetooth OFF on nearby phones or computers previously connected to your headphones.
2. Put your headphones into Bluetooth pairing mode.
3. Press and hold the DG60 Aura multifunction button for 3 seconds to enter pairing mode.
4. Keep the headphones close to DG60 Aura and wait for them to connect.

1. Make sure DG60 Aura is fully plugged into your computer's USB port.
2. Open your computer's Sound / Audio Output settings:
   • Windows 11: Settings → System → Sound → Output
   • Mac: System Settings → Sound → Output
3. Select DG60 Aura / USB Audio as the audio output device.
4. Play music or a video. Make sure the computer is not muted, then gradually increase the volume.
5. Adjust the volume on your hearing aids, headphones, or companion app.

Still No Sound? Try These Final Checks

1. Reconnect DG60 Aura: Unplug the adapter, then plug it back in.
2. Restart your devices: Restart your computer and listening device.
3. Reconnect: Pair your Bluetooth headphones again or rejoin the Auracast broadcast.
4. Try another USB port: Connect DG60 Aura directly to another compatible USB port.