Audikast 4HA - Hearing Aid Not Connecting

Make sure your hearing aids support Auracast, the transmitter is in the correct mode, and you connect using your hearing aid app or compatible phone.

Quick Check

● Check your hearing aids support Auracast Compatibility Checker.

● Make sure your hearing aids are not currently streaming any active audio (e.g., phone calls, music, or media).

● Set Audikast to Hearing Aid mode (white LED)

Connect using one of these:

Option 1 (Using your hearing aid app):

1.  Open your hearing aid app

2.  Tap Auracast Assistant

3.  Tap Find a broadcast

4.  Choose Audikast 4HA

Option 2 (Using your support phone – (Samsung S23/S24, Pixel 8/9)

1.  Open Settings

2.  Tap Bluetooth

3.  Turn ON LE Audio

4.  Tap Listen to Auracast broadcast

5.  Choose Audikast 4HA

● If still not working: restart TV and Audikast

 If connected but no sound, follow this guide [HERE]

Most Common Issues or Why This Happens

● Hearing aids not compatible → only Auracast models work

● Wrong mode selected → not in Hearing Aid (Auracast) mode

● Not connected through app → Auracast requires joining broadcast, not pairing

💡 Tip:

After connecting, turn off your phone’s Bluetooth to reduce interference and improve stability. Stay close to the transmitter during setup for a faster connection

Still not working?

Try these troubleshooting steps:

Step 1: Restart Everything

• Restart your phone
• Restart your hearing aids
• Restart Audikast
• Restart your TV (if connected)

Many connection issues are resolved after restarting all devices.

Step 2: Reinstall the Hearing Aid App

If restarting does not help:

• Uninstall your hearing aid app
• Reinstall the app
• Reconnect your hearing aids
• Try joining broadcast to Audikast again

Step 3: Move Closer

Move closer to the transmitter during setup to improve connection reliability.

● Contact us at ✉️ support@avantree.com and provide the model of your hearing aids