Why Is My PowerByte Not Charging?

If your PowerByte is not charging, it may be too warm, especially if you're using it at high volume (80–90%) while charging. To protect the battery and internal components, the built-in safety protection system may temporarily stop charging.

Quick Check

Step 1: Check if the PowerByte Is Warm

• If your PowerByte feels warm, unplug the charging cable and let it cool down for 2–3 hours.

• Once it has cooled down, plug it back in and try charging again.

Step 2: Try a Different Charging Cable

If it still doesn't charge:

• Try a different USB charging cable.
• Make sure the cable is firmly connected to the PowerByte.

Step 3: Try a Different Power Source

• Try a different wall outlet.
• If you're using a USB wall adapter, try a different adapter rated at 5V/1–2A.

💡 Tip: For best results, keep the volume below 80% while charging to help prevent overheating.

Still Not Charging?

Contact us at our support team can help.
📝 Submit a Support Ticket: PowerByte Support Form and include:

• The Input/Output specifications printed on your wall adapter.
• The type of charging cable you're using.
• What happens when you plug in the PowerByte, including any lights or indicators you see.