Why Is My PowerByte Not Charging?

When the speaker is used at high volumes (80–90%) while charging, it generates extra heat. To protect the battery and internal circuits, the built-in safety protection system may temporarily stop charging.

What to do:

• Unplug the charging cable and keep using the speaker at below 80% volume.

• Let the device cool down for 2–3 hours before the next charge.

• Try charging again once it has cooled — charging should return to normal.

If the issue continues even after the device has cooled down, please contact support@avantree.com for further assistance.