Why Is My PowerByte Not Charging?

Before You Start: If your PowerByte is not charging, the problem may be caused by a loose USB cable, insufficient power, or overheating. Follow these steps to restore charging.

Step 1 – Check the Charger & Battery Indicator

Check the battery icon on the PowerByte screen:

If the battery icon is not flashing:

1. Make sure the USB-C cable is securely connected to the PowerByte and charger.
2. Try a new USB-C charging cable.
3. Try another 5V USB wall charger (1–2A) and wall outlet.
4. Check whether the battery icon starts flashing.

Charging normally? No further steps are needed.

Step 2 – Check for Overheating

If the PowerByte feels unusually warm, its built-in protection system may temporarily stop charging to protect the battery.

1. Turn the PowerByte OFF and unplug the charging cable.
2. Allow the speaker to cool down for approximately 2–3 hours.
3. Once it has cooled, reconnect the charging cable and check the battery icon.

Step 3 – Leave the PowerByte Charging

If the battery is completely drained, the PowerByte may need additional charging time before it can turn ON.

1. Connect the PowerByte to a 5V USB wall charger (1–2A).
2. Leave it charging for a while without turning it ON.
3. Check whether the battery icon begins flashing.
4. Once it has charged, turn the PowerByte ON and test it again.

Note: Avoid repeatedly turning the PowerByte ON and OFF when the battery is very low.

Still Not Charging?

Contact Avantree Support and tell us whether the PowerByte feels unusually warm, whether the battery icon flashes when connected to power, and whether you've tried another USB-C cable and wall charger.