Oasis Plus 2 - Fix No Sound – Avantree Support

No sound? Start with these 3 checks

This is usually caused by either no headphone connection or no audio signal from the TV.

Check the transmitter and headphone connection

Look at the headphone connection indicator on the Oasis Plus 2.

Solid White → Headphones are connected.

Flashing White + Green → Not connected yet. Reconnect or pair your headphones.

FIX HEADPHONE PAIRING →

Check the audio input light — OPT or AUX

Check the input indicator for the connection you are using.

Solid White → TV audio is working.

Flashing White → No sound is coming from the TV. Check the TV audio settings and cables.

Using Optical? Set the TV audio format to PCM

Check your TV's digital audio output setting and select PCM.

TV Settings → Sound / Audio → Digital Audio Format → PCM

FIND PCM SETTINGS FOR YOUR TV →

Make sure the audio cable is connected to the correct port

Check both ends of the cable and make sure the cable is firmly inserted into the correct port on the Oasis Plus 2.

Cable & Port Reference

Oasis Plus 2 cable and port connection reference

Use this image to confirm that your audio cable is connected to the correct Oasis Plus 2 port.

Most Common Issue

The transmitter is not connected to the headphones properly, or the TV is not sending an audio signal to the transmitter.

Try another cable or TV

Test with another audio cable, a new Optical/AUX cable, or another TV if available.

Still no sound?

Restart both the Oasis Plus 2 and your TV, then reconnect everything and test again.

Still need help?

Tell us whether the headphone connection light is solid or flashing, whether the OPT/AUX light is solid or flashing, and how the Oasis Plus 2 is connected to your TV.

ASK A QUESTION