Most pairing problems happen because the headphones are connected to another device or are not in pairing mode.
Turn the TV OFF. Then turn Bluetooth OFF on nearby phones, tablets, computers, and other Bluetooth devices. This helps prevent the headphones from connecting to another device during pairing.
After you have done this, follow the steps below in order.
Important: Turning the headphones on may not put them into pairing mode.
- Put your headphones or speaker into Bluetooth pairing mode.
- Check for a flashing Bluetooth light or a voice prompt such as “Pairing.”
If you are not sure how to enter pairing mode, you can refer to this pairing guide or check the instructions for your headphone brand and model.
- Turn on the Oasis Plus 2.
- Press and hold the Pairing button for Headphone 1 or Headphone 2 for about 2 seconds.
- Place the headphones about 1–3 feet (30–90 cm) from the Oasis Plus 2.
- Wait about 5–10 seconds.
After they connect, you can turn your TV back on and turn Bluetooth back on for your other devices.
Worked Before, But Won't Connect Now?
If these same headphones were connected to the Oasis Plus 2 before, you may not need to pair them again.
- Turn on the Oasis Plus 2.
- Turn on your headphones.
- Wait about 10 seconds.
- If they do not connect, press the Pairing button on the Oasis Plus 2 once.
- Wait another 5–10 seconds.
If they still will not connect, continue to the reset instructions below.
Still Not Connecting? Reset Both Devices
1. Reset the Oasis Plus 2
- Turn on the Oasis Plus 2.
- Press and hold the + and – buttons together for 7 seconds.
- Keep holding until the pairing indicators become Green + White together.
- Release the buttons.
The Oasis Plus 2 will automatically return to pairing mode.
2. Reset the Headphones
The reset method is different for each brand and model. Reset the headphones using the manufacturer's instructions.
3. Pair Them Again
- Put the headphones into pairing mode.
- Put the Oasis Plus 2 into pairing mode.
- Keep them close together and wait 5–10 seconds.
4. Still Not Working? Try DFU
If resetting both devices doesn't fix the pairing issue, try a DFU firmware update on the Oasis Plus 2. This can fix software-related pairing problems that a normal reset may not resolve.
After the update, put both devices into pairing mode and try connecting again.
View DFU GuideIs Your Smart TV Trying to Connect?
Make sure the TV is OFF while you pair.
Some Smart TVs automatically search for nearby Bluetooth devices.
If the TV is on, your headphones or transmitter may connect to the TV instead of connecting to each other.
If your TV asks to connect directly to the headphones, select Cancel or Deny.
Good to Know
- Press and hold the Headphone 1 or Headphone 2 Pairing button for about 2 seconds to enter pairing mode.
- Press the Pairing button once to reconnect a previously paired device.
- A factory reset clears the Oasis Plus 2's saved Bluetooth connections.
- If resetting both devices does not solve the pairing problem, try the DFU firmware update.
Something Doesn't Look Right?
|
Using Two Headphones?
Get help connecting two headphones to the Oasis Plus 2. Fix Dual Link |
No Sound?
Connected but cannot hear the TV? Fix No Sound |
|
Not Sure What a Button or Light Means?
Check the Oasis Plus 2 buttons and indicator lights. View Buttons & Indicators |
Need to Reset?
Clear the saved Bluetooth pairing history and start again. Reset Oasis Plus 2 |
Still Need Help?
Contact Avantree Support and tell us:
- Your headphone brand and model.
- Whether the Oasis Plus 2 is flashing Green + White or showing Solid White.
- Whether these headphones connected before.
- Whether you already tried the DFU update.
- What happens when you try to pair them.
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