Oasis Plus 2 - Fix No Sound – Avantree Support

No sound from Oasis Plus 2 is usually caused by disconnected headphones, incorrect TV audio settings, or a cable connection issue.

Check the Headphone Connection

Your headphones may not be connected to Oasis Plus 2 or may still be connected to a nearby phone or tablet.

Turn on Oasis Plus 2 and your headphones. Check the headphone connection indicator.

Solid White

Headphones connected. Continue to Step 2.

Flashing White / Green

Not connected. Follow the pairing steps below.

If Flashing White / Green, Reconnect Your Headphones

Turn Bluetooth OFF on nearby phones or tablets previously connected to your headphones.
Put your headphones into Bluetooth pairing mode.
Keep your headphones near Oasis Plus 2 until the indicator turns solid white.

How to Put Your Headphones in Pairing Mode

Check the TV Audio Signal

Oasis Plus 2 may not receive sound if the TV's audio format is incompatible or its headphone output volume is too low.

Play a program on your TV and check the OPT or AUX indicator on Oasis Plus 2.

Solid White

Audio detected. If there is still no sound, continue to Step 3.

Flashing White

No valid audio signal. Check the settings below.

If the indicator is flashing, check the settings for the audio cable you're using.

Optical (OPT)

Set your TV's Digital Audio Output to PCM / Stereo.

Find PCM Settings for Your TV Brand

AUX / 3.5 mm

Connect to the TV's Headphone / Audio Out and increase the TV's headphone output volume.

Note: Oasis Plus 2 automatically recognizes the connected Optical or AUX audio input. The corresponding indicator shows which input is being used.

Check the Audio Cable

A loose, damaged, or incorrectly connected audio cable can prevent sound from reaching Oasis Plus 2.

Make sure the TV's audio output is connected to the matching audio input on Oasis Plus 2.

Reconnect the cable firmly at both the TV and Oasis Plus 2.
Make sure you're using the correct Optical or AUX audio port.
Try another working audio cable if the OPT/AUX indicator is still flashing.
Increase your Bluetooth headphone volume and test the sound again.

Tip: If another audio cable works, the original cable may be faulty.

Still Need Help?

Tell us your TV and headphone models, whether you're using Optical or AUX, and which Oasis Plus 2 indicators are solid or flashing.

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