HT41899 Plus 2 – Fix Reconnection Issues – Avantree Support

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HT41899 Plus 2 – Headphones Not Reconnecting?

Follow these steps in order if one or both headphones will not reconnect to the transmitter.

Before You Start

Turn Bluetooth OFF on nearby TVs, phones, tablets, computers, Bluetooth speakers, and other devices previously connected to the headphones to avoid interference.

Check Which Headphones You Are Using

🎧1

Black Headphones

🎧2

Red Headphones

Step 1 – Turn the Headphones and Transmitter ON

Slide the switches on both the headphones and the transmitter from OFF → ON to power them on.

The headphones should connect automatically, no matter which one you turn on first.

Solid Blue = Connected

If they do not connect automatically, continue to Step 2.

Step 2 – Try a Quick Reconnect

On the transmitter, press the button that matches your headphones once.

🎧1

Black Headphones
Press once

🎧2

Red Headphones
Press once

Wait about 5–10 seconds. Do not keep pressing the button.

Solid Blue = Connected

If the headphones connect, play something on your TV and check for sound. If they still do not connect, continue to Step 3.

Step 3 – Manually Pair the Headphones Again

Only do this if the quick reconnect above did not work.

A. Put the Headphones Into Pairing Mode

Slide and hold the headphone power switch toward PAIR for about 3 seconds.

Red & Blue flashing = Headphones are in pairing mode

B. Put the Transmitter Into Pairing Mode

Press and hold the button that matches your headphones for about 2 seconds.

🎧1

Black Headphones
Hold for about 2 seconds

🎧2

Red Headphones
Hold for about 2 seconds

Red & Blue flashing = Transmitter is in pairing mode

Now wait. Keep the headphones close to the transmitter. Do not press any more buttons while they are connecting.

Solid Blue = Connected

Connected but Still No Sound?

If the headphones show Solid Blue but you cannot hear the TV, the headphones are connected. The problem is more likely with the TV audio connection or audio settings.

Follow the guide below for the correct TV connection and audio-setting checks.

Fix No Sound After Setup

Headphones Keep Connecting to Another Device?

Turn Bluetooth OFF on phones, tablets, computers, Smart TVs, and other devices previously connected to the headphones.

Then slide the headphones and transmitter to OFF, switch them back ON, and wait for them to reconnect.

Just Finished Charging?

Slide the headphone switch from OFF → ON.

Make sure the transmitter is also ON. The headphones should reconnect automatically. If they do not, press the matching 🎧1 or 🎧2 button once.

Need More HT41899 Plus 2 Help?

View All HT41899 Plus 2 Guides

Still Not Working?

If the headphones still will not reconnect after completing the steps above, contact Avantree Support.

Please tell us whether you are using Black / 🎧1 or Red / 🎧2, what the LED is showing, and whether the problem is not connecting or connected but no sound.

Contact Avantree Support