Medley Clear - How to Factory Reset/Clear Pairing History? – Avantree Support

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Medley Clear – How to Factory Reset / Clear Pairing History

If your Medley Clear headphones and transmitter are not connecting correctly, reset both devices to clear old Bluetooth connections.

Good to Know

The original Medley Clear transmitter and NB18T headphones were paired and locked together at the factory. Resetting clears other saved Bluetooth connections, but the original set should still remember each other.

Before You Start

Reset both devices:

1. Medley Clear transmitter

2. NB18T headphones

Also turn Bluetooth OFF on nearby phones, tablets, computers, TVs, and other devices previously connected to the headphones.

Step 1 – Reset the Transmitter

Make sure the Medley Clear transmitter is ON.

Find the ON / OFF / PAIR switch.

Hold the switch toward PAIR for 5 seconds

ON / OFF / PAIR

Red and Blue together for about 2 seconds = Looks Pink = Reset successful

After the reset, the transmitter will enter pairing mode.

Red and Blue flashing = Ready to pair

Once you confirm the reset, turn the transmitter OFF.

Didn't see Pink? Make sure the transmitter is ON and hold the switch toward PAIR for the full 5 seconds.

Step 2 – Reset the NB18T Headphones

Make sure the NB18T headphones are ON.

Press and hold the + and − buttons together for 7 seconds.

+ + − Hold together for 7 seconds

Pink for about 2 seconds + “DU DU” = Reset successful

The headphones will then automatically enter pairing mode.

Red and Blue flashing = Ready to pair

Once you confirm the reset, turn the headphones OFF.

Didn't see Pink or hear “DU DU”? Turn the headphones ON and press + and − together for the full 7 seconds.

Turn Them Back On and Reconnect

Turn the Medley Clear transmitter ON.
Turn the NB18T headphones ON.
Keep them close together.
Wait a few seconds.
Do not press any other buttons while they reconnect.

The original transmitter and headphones should automatically reconnect.

Solid Blue + “CONNECTED” = Reconnected

Something Doesn't Look Right?

Headphones Connect to My Phone Instead?

Turn Bluetooth OFF on nearby phones, tablets, computers, TVs, and other Bluetooth devices previously paired with the headphones.

Then turn the transmitter and headphones OFF and back ON. Keep them close and wait a few seconds.

Transmitter Does Not Turn Pink?

Make sure the transmitter is ON. Hold the switch toward PAIR for the full 5 seconds.

Headphones Do Not Turn Pink?

Make sure the headphones are ON. Press + and − together and hold both for the full 7 seconds.

Red and Blue Flashing After the Reset?

This is normal. It means the pairing history has been cleared and the device is ready to connect.

Red and Blue flashing = Pairing Mode

Need More Medley Clear Help?

View All Medley Clear Guides

Still Not Connecting?

Contact Avantree Support and tell us:

Whether the transmitter showed Pink
Whether the headphones showed Pink and made the “DU DU” sound
What color the headphone LED shows now
Whether the headphones are connecting to another Bluetooth device

Contact Avantree Support