AcuEar Pebble Fix No Sound – Avantree Support

Before You Start: No sound may mean the volume is too low, the earphones are in the wrong mode, or the Bluetooth connection needs attention. Follow these three steps to check.

Step 1 – Check the Earbud Volume

With both earphones in, tap the right earphone’s multifunction button once to increase the volume. Tap the left earphone’s button once to decrease it.

Using one earphone? Tap its multifunction button to cycle through the 8 volume levels.

Step 2 – Check the Audio Mode and Connection

Follow the instructions for the mode you are using.

Bluetooth Mode

Open the Bluetooth settings on your phone, tablet, or other audio device.
Select Avantree AcuEar Pebble as the audio device.
If the earphones are in Hearing Assist Mode, hold the case’s Hear Assist button for 2 seconds to switch to Bluetooth Mode.

Flashing Red and Blue – The earphones are ready to pair.

Hearing Assist Mode

Hold the case’s Hear Assist button for 2 seconds.
Wait a few seconds for the case and earphones to connect.
Place the case microphone near the person speaking.

Flashing Blue – Hearing Assist Mode is starting.

Solid Blue – The case and earphones are connected.

How to Switch Audio Modes →

Step 3 – Reset the Earphones and Case

If there is still no sound, reset both the earphones and charging case. Resetting clears the Bluetooth pairing history.

View AcuEar Pebble Reset Instructions →

Still No Sound?

Tell us whether you are using Bluetooth or Hearing Assist Mode, which audio device you are using, and whether the issue affects one or both earphones.

Contact Avantree Support →