How to factory reset the AcuEar Pebble / clear its pairing history – Avantree Support

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AcuEar Pebble – Factory Reset / Clear Pairing History

Reset the AcuEar Pebble if it will not connect or you want to clear its saved pairing history.

Important: Reset both the earbud(s) and the charging case. The reset is not complete until both have been reset.

Step 1 – Switch to Bluetooth Mode

Make sure the AcuEar Pebble is in Bluetooth Mode before resetting.

Check the charging case LED. If it is BLUE or flashing BLUE, Hearing Assist Mode is ON.

Press and hold the Hear Assist button for 2 seconds. The LED turns RED, then turns OFF. If the case LED is already OFF, continue to Step 2.

AcuEar Pebble charging case Hear Assist button

Step 2 – Put an Earbud in Pairing Mode

Remove one earbud from the charging case.

Flashing RED & BLUE = Pairing Mode

If the earbud shows Solid BLUE instead, turn Bluetooth OFF on nearby phones, tablets, or computers that previously used the AcuEar Pebble. Wait for the earbud to flash red and blue.

Step 3 – Reset the Earbud

While the earbud is flashing red and blue, press its Multifunction Button 4 times quickly.

Solid PINK for 2 seconds, then OFF = Earbud reset complete

AcuEar Pebble earbud multifunction button

Step 4 – Reset the Charging Case

Press the charging case Hear Assist button 4 times quickly.

PINK flashes 5 times, then RED for 1 second, then OFF = Charging case reset complete

Something Doesn’t Look Right?

Earbud Does Not Flash RED & BLUE

The earbud may be connected to another Bluetooth device. Turn Bluetooth OFF on nearby devices that previously used the AcuEar Pebble, then wait for the earbud to flash red and blue.

Need More AcuEar Pebble Help?

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Still Need Help?

Contact Avantree Support for additional assistance.

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