Audition / AS19 - Fix No Sound – Avantree Support

Before You Start: No sound may be caused by a Bluetooth connection issue, low volume, or incorrect audio settings. Turn on your Audition 3 (AS19) headphones and play music or a video with sound.

Step 1 – Check the Bluetooth Connection

Check the LED on your headphones.

Solid Blue – Connected. Continue to Step 2.

Flashing Red & Blue – Ready to pair.

Not Connected? Follow the steps below to reconnect.

Slide and hold the headphone power switch at PAIR until the LED flashes red and blue.
Open Bluetooth Settings on your TV, phone, or computer.
Select Avantree AS19 and wait for the connection.

Step 2 – Check the Volume & Sound Settings

Increase the volume on both the headphones and audio source (TV, phone, or computer).
On your TV, phone, or computer, select Avantree AS19.
Make sure your music or video is playing and not muted.

Step 3 – Using the HT5009 Plus Transmitter?

If your AS19 headphones are connected through the HT5009 Plus transmitter, follow the guide below to fix the no-sound issue.

HT5009 Plus – Fix No Sound →

Step 4 – Restart & Test

Turn off the headphones and your TV, phone, or computer.
Turn both back on and reconnect the headphones.
Play music or a video to test the sound.

Still No Sound?

Tell us your TV, phone, or computer model and the headphone LED status.

Contact Avantree Support →