No sound from your C82 Aura may be caused by an incorrect USB audio output, hearing aids that have not joined the Auracast broadcast, or an incompatible broadcast sampling rate. Follow the steps below to restore audio.
1
Check the Listening Mode
Press and hold the C82 Aura button for 6 seconds to switch between the two broadcast modes.
Hearing Aids
Solid White LED
Headphones / Receivers
Solid Orange LED
2
Check the Connection
- Stop audio from your phone. Make sure your hearing aids or headphones are not playing music or handling an active call.
- Open your listening device's companion app or a supported Auracast Assistant. If your headphones or receiver has a dedicated Auracast button, use it to enter Auracast mode instead.
- Join the C82 Aura broadcast. Select it in your app, or use your headphones' Auracast controls to find and join the broadcast.
- Play audio to check whether you can hear sound.
3
Check the Audio Output and Volume
- Make sure C82 Aura is fully plugged into a compatible USB audio port.
- Open your computer, phone, or tablet's Sound / Audio Output settings. Select C82 Aura or USB Audio, if required.
- Play music or a video.
- Make sure the audio source is not muted, then gradually increase the volume.
- Adjust the volume on your hearing aids, headphones, or companion app.
Still No Sound? Try These Final Checks
- Reconnect C82 Aura: Unplug the adapter and plug it back in.
- Reconnect your listening device: Restart your hearing aids or headphones, then join the Auracast broadcast again.
- Try another USB audio port: Connect C82 Aura directly to another compatible USB audio port. Do not use a USB hub.
- Try another audio source: Test C82 Aura with another compatible device that supports USB audio output.
Still Need Help?
Please tell us your hearing aid or headphone model, whether the C82 Aura LED is white or orange, and which computer, phone, or tablet you're using.
ASK A QUESTION
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