Voyager - Fix No Sound – Avantree Support

This is usually caused by an incorrect listening mode, disconnected hearing aids or headphones, low volume, or an issue with the audio connection.

Check the Listening Mode

Make sure Voyager is set to the correct mode for your listening device.

Bluetooth Headphones

Slide Voyager's switch to ON (Bluetooth Mode).

Auracast Devices

Slide Voyager's switch to the Auracast symbol.

Double-press the middle button to switch between:

Hearing Aids Mode – for Auracast hearing aids.
Headphones Mode – for Auracast headphones or receivers.

Confirm the selected mode on Voyager's screen.

Check the Connections

Follow the instructions for your listening device.

Auracast Hearing Aids

Make sure your hearing aids are not streaming audio from your phone. Stop any music or active calls.
Open your hearing aid app or supported Auracast Assistant.
Find and join the Voyager Auracast broadcast.

How to Join an Auracast Broadcast

Bluetooth Headphones

Turn Bluetooth OFF on nearby phones, tablets, or computers previously connected to your headphones.
Put your headphones into pairing mode.
How to Put Bluetooth Headphones in Pairing Mode
If Voyager is not searching, press and hold the middle button for 2 seconds to enter pairing mode.
Keep the devices close together until they connect.

Auracast Headphones or Receivers

Put your Auracast headphones or receiver into Auracast search / join mode.
Join the Voyager broadcast using your listening device's controls.
Play audio to check the connection.

Check the Audio Source and Volume

Make sure Voyager is fully plugged into the airplane entertainment system or another 3.5 mm headphone output.
Play a movie, music, or another audio program.
Increase the audio source volume and make sure it is not muted.
Press Voyager's + button to increase its volume.
Increase the listening volume:
- Hearing aids: Adjust streaming volume in your hearing aid app.
- Headphones: Increase the headphone volume.

Still No Sound? Try These Final Checks

Check the audio connector: While audio is playing, gently reposition Voyager's plug in the headphone jack.
If sound returns or cuts in and out at certain angles, there may be a loose or damaged connector or an issue with the headphone jack. Do not force or bend the plug.
Try another audio source: Connect Voyager to another device with a working 3.5 mm headphone output.
Restart: Turn Voyager and your listening device off, then turn them back on and reconnect.

Still Need Help?

Tell us your hearing aid or headphone model, which listening mode you're using, and whether the sound changes when you adjust the angle of Voyager's audio plug.

ASK A QUESTION