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  • Updated

Voyager - Fix No Sound

  • Updated

Voyager – Fix No Sound

Follow these 3 steps to restore audio to your headphones or hearing aids.

1

Check the Listening Mode

Make sure Voyager is set to the correct mode for your listening device.

  1. Bluetooth headphones: Slide Voyager's switch to ON.
  2. Auracast hearing aids or headphones: Slide the switch to the Auracast symbol.
Bluetooth and Auracast are different connection modes. Choose the one supported by your listening device.
2

Check the Listening Device Connection

Open the option that matches your device.

I'm Using Bluetooth Headphones
  1. Turn off Bluetooth on nearby phones or tablets that your headphones may reconnect to.
  2. Put your headphones in pairing mode.
  3. Set Voyager to ON (Bluetooth mode).
  4. Check Voyager's screen for Searching or Ready to Pair.
  5. If Voyager is not searching, press and hold the middle button for 2 seconds.
  6. Wait for the headphones to connect.
Expected: Voyager shows a connected headphone, and audio can play through it.
Fix Bluetooth Pairing Issues →
I'm Using Auracast Hearing Aids or Headphones
  1. Make sure your hearing aids or headphones support Auracast.
  2. Slide Voyager's switch to Auracast mode.
  3. Stop other audio currently streaming to your listening device.
  4. Put your listening device into Auracast listening mode.
  5. For hearing aids, open your hearing aid app or Android Auracast assistant. Find the available broadcasts and select Voyager.
  6. Start playing audio from the source.
Expected: Your listening device joins Voyager's Auracast broadcast.
Auracast Connection Guides →
3

Check the Audio Source and Volume

  1. Make sure Voyager is fully plugged into the airplane screen or other 3.5 mm headphone jack.
  2. Play a movie, video, or music.
  3. Increase the volume on the audio source.
  4. Press Voyager's + button to increase volume.
  5. Increase the headphone volume, or adjust hearing aid streaming volume in its app.
Expected: Sound plays through your connected listening device.
Still No Sound? Try These Fixes
  1. Restart Voyager and your listening device.
  2. Confirm that the correct Bluetooth or Auracast mode is selected.
  3. Reconnect your headphones or rejoin Voyager's Auracast broadcast.
  4. Test Voyager with another 3.5 mm audio source, if available.
If you're using hearing aids and sound is very quiet, check the hearing aid's streaming volume or listening program.
View More Voyager Troubleshooting →

Still Need Help?

Tell us your headphone or hearing aid model, whether you're using Bluetooth or Auracast, and what Voyager displays on its screen.

ASK A QUESTION

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