Before You Start: If Voyager won’t connect to your headphones or earbuds, the cause may be incorrect pairing mode, a connection to another device, Bluetooth interference, or compatibility limitations.
Important: Voyager sends audio wirelessly to your headphones. It does not appear as a Bluetooth device in your TV or computer’s Bluetooth settings.
Step 1 – Check How Voyager Connects
- Plug Voyager into the 3.5 mm headphone/audio output of your computer, airplane screen, or other audio source.
- Make sure Voyager is charged and turned on.
Using a MacBook? Connect Voyager to the MacBook’s 3.5 mm headphone jack, not through the MacBook’s Bluetooth settings.
Step 2 – Prevent Bluetooth Interference
- Turn OFF Bluetooth on nearby phones, tablets, or computers previously paired with your headphones.
- Keep Voyager and your headphones within 3 feet (1 meter) of each other.
- Make sure both devices have enough battery power.
Step 3 – Select Your Connection Type
Choose the option that matches your headphones or hearing aids.
Option A – Bluetooth Headphones
For AirPods, Bose, Sony, and other standard Bluetooth headphones.
- Slide Voyager’s switch to ON (Bluetooth mode).
- Put your headphones into Bluetooth pairing mode.
- Check Voyager’s screen for Searching / Ready to Pair.
- If Voyager is not searching, press and hold its middle button for 2 seconds.
- Wait for Voyager to connect to your headphones.
Need help entering pairing mode?
View the Headphone Pairing Guide →Option B – Auracast Headphones or Hearing Aids
For Auracast-compatible headphones, earbuds, and hearing aids. Check compatibility.
Open the Voyager Compatibility Checker →- Confirm your listening device is compatible with Voyager using the checker above.
- Slide Voyager’s switch to ACTIVE (Auracast mode).
- Stop any calls or music currently streaming to your listening device.
Using Auracast headphones or earbuds?
View the Auracast Headphone Pairing Guide →Using Auracast hearing aids?
View the Auracast Hearing Aid Connection Guide →Still not connecting? Continue to Step 4 →
Step 4 – Reset Voyager and Pair Again
- Turn ON Voyager.
- Press and hold the + and − buttons together for 6 seconds until the screen shows Searching.
- Restart your headphones or earbuds.
- Return to Step 3, choose your connection type, and follow the pairing instructions again.
Need the reset instructions?
View the Voyager Factory Reset Guide →If it still won’t connect, check the headphone manufacturer’s instructions for clearing saved Bluetooth connections, then try pairing again.
Still Having Issues?
If Voyager still won’t connect, contact Avantree Support. Include your headphone, earbud, or hearing aid brand and model; whether you’re using Bluetooth or Auracast; what Voyager’s screen displays; and what device Voyager is connected to.
Contact Avantree Support →
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