Voyager HA - Fix No Sound – Avantree Support

Voyager HA – Fix No Sound

Follow these 3 steps to restore sound to your hearing aids or Bluetooth headphones.

Make sure Voyager HA is set to the correct mode for your listening device.

Auracast Hearing Aids

Slide the switch to the Auracast symbol.

Bluetooth Headphones

Slide the switch to ON (Bluetooth mode).

Important: Bluetooth mode and Auracast mode are different. Select the mode that matches your listening device.

Open the option that matches what you're using.

I'm Using Auracast Hearing Aids

Make sure your hearing aids support Auracast and are powered on.
Stop music, phone calls, or other audio currently streaming to your hearing aids.
Slide Voyager HA to Auracast mode.
Open your hearing aid app or Android Auracast assistant.
Choose Find and Join Broadcast and select the Voyager broadcast.
Start playing audio from the connected source.

Expected: Your hearing aids join Voyager's Auracast broadcast and play audio.

I'm Using Bluetooth Headphones

Slide Voyager HA to ON (Bluetooth mode).
Turn off Bluetooth on nearby phones or computers that your headphones may automatically reconnect to.
Put your headphones in pairing mode.
Check Voyager's screen for Searching or Ready to Pair.
If Voyager is not searching, hold the middle button for 2 seconds to start pairing.
Wait for the headphones to connect, then play audio.

Expected: Voyager connects to your Bluetooth headphones.

Make sure Voyager HA is fully inserted into the airplane entertainment system or other 3.5 mm headphone jack.
Play a movie, music, or another audio program.
Increase the volume on the audio source.
Press Voyager HA's + button to increase volume.
If using hearing aids, check their streaming volume in the hearing aid app. If using headphones, check the headphone volume.

Expected: Audio plays through your connected hearing aids or headphones.

Still No Sound? Try These Fixes

Restart Voyager HA and your listening device.
Confirm Voyager HA is in the correct Bluetooth or Auracast mode.
Reconnect your hearing aids to the Auracast broadcast or pair your Bluetooth headphones again.
Test Voyager HA with another 3.5 mm audio source if available.

For Auracast hearing aids: If the broadcast is connected but sound is too quiet, check the hearing aid's streaming volume and listening program.

Tell us your hearing aid or headphone model, whether you're using Bluetooth or Auracast, and what Voyager HA shows on its screen.