Audio Cutting Out, One-Sided Audio, or No Sound with Starkey Hearing Aids?

If your Starkey Omega AI or Edge AI hearing aids experience audio cutting out, sound in only one ear, or no sound with an Avantree Auracast transmitter such as Voyager HA, Audikast 4HA, or C82 Aura, update the hearing aid software to version 10.3.2.

Check and Update in the My Starkey App

Check the hearing aid software version in the My Starkey app. If it is earlier than 10.3.2, update the hearing aids to 10.3.2 or a newer version if available.

Cannot Update in the App?

If the update is not available or cannot be completed in the app, please contact your hearing care professional or audiologist and ask them to update your Starkey hearing aids to software version 10.3.2.

After updating: Reconnect the hearing aids to the Avantree transmitter's Auracast broadcast and test the audio again.