Voyager HA- Fix pairing issue – Avantree Support

Voyager HA not connecting?

Choose Auracast for Auracast hearing aids or Bluetooth for standard Bluetooth devices.

Choose How You're Connecting

Option 1

Connect via Auracast

Use this for Auracast-compatible hearing aids or earbuds.

Turn on Voyager HA

Connect Voyager HA to your audio source and power it on.

Set Voyager to Active

Slide the mode switch to Active.

Voyager mode ACTIVE

Use this position for Auracast broadcasting.

Open your hearing aid's Auracast controls

Open the app or Auracast Assistant used by your hearing aids.

Find the Auracast broadcast

Select Find Auracast or Find Broadcast. The wording may vary by hearing aid brand.

Select Voyager

Choose Voyager from the available broadcasts and connect.

Play audio

Start your audio and confirm sound is playing through your hearing aids.

Need instructions for your hearing aid brand?

Use the hearing aid connection guide for brand-specific Auracast steps.

VIEW HEARING AID CONNECTION GUIDE

Option 2

Connect via Bluetooth

Use this for standard Bluetooth headphones, earbuds, or compatible hearing aids.

Refresh Bluetooth

On your phone, tablet, or source device, turn Bluetooth OFF, then back ON.

Set Voyager to Bluetooth mode

Make sure Voyager is powered on and set to Bluetooth.

Check the Voyager screen

Voyager should automatically begin searching.

Voyager display

Searching → Ready to Pair

Not searching?

Press and hold the middle button for 2 seconds to start pairing mode.

Put your device in pairing mode

Start pairing on your headphones, earbuds, or hearing aids and keep them close to Voyager.

Still Not Connecting?

Check the mode

Make sure Voyager is set to the correct Auracast or Bluetooth mode.

Disconnect other devices

Your hearing aids or headphones may be reconnecting to another phone, tablet, or TV.

Move closer

Keep Voyager and your listening device close together while connecting.

Restart and retry

Restart Voyager and your listening device, then connect again.

Still can't connect?

Tell us your hearing aid, headphone, or earbud model and whether you're using Auracast or Bluetooth.

ASK A QUESTION