Duet Aura – How To Reconnect Headphones

Before You Start: Your headphones may fail to reconnect because of wireless interference, a temporary connection issue, or an incorrect wireless mode. Follow these steps to restore the connection.

Step 1 – Reduce Wireless Interference

1. Turn OFF the TV and Bluetooth on nearby phones, tablets, or computers previously paired with the headphones.
2. Keep the headphones within 3 feet (1 meter) of the transmitter.
3. Move the transmitter away from Wi-Fi routers, TV boxes, and other wireless devices.

Step 2 – Restart Both Devices

Check the headphone lights:

1. Turn OFF the transmitter and both headphones.
2. Wait 10 seconds, then turn the transmitter ON.
3. Turn the headphones ON and wait 5–10 seconds for them to reconnect.

Solid orange? Your headphones are connected. Play audio to check that they work.

Step 3 – Reconnect Using Auracast Mode

The headphones must be in Auracast Mode to receive audio from the Duet Aura transmitter.

1. Make sure the transmitter is ON.
2. Press and hold the headphones’ Play/Pause (⏯) button until the light flashes orange.
3. Wait for the light to turn solid orange.

Have two headphones? Repeat these steps for the second pair if it is also disconnected.

Still Having Issues?

If the headphones still won’t reconnect, contact Avantree Support. Tell us whether one or both headphones are affected and what color their lights show.