Harmony A2 – Audio Cuts Out or Sounds Distorted

Update the firmware

Use this section if your phone, tablet, or computer sends audio to Oasis Aura over Bluetooth.

1. Update the transmitter. Connect Oasis Aura to your computer with a USB data cable and follow the firmware update guide.
2. Check for Harmony A2 speaker updates. If newer firmware is available, update each Harmony A2 speaker individually.
3. Reset and test. Follow the Harmony A2 reset guide for each device you updated. Reconnect your Bluetooth audio source if needed, check that the speakers are receiving the broadcast, and play audio again.

Open firmware update guide ↗

Harmony A2 reset instructions ↗

The transmitter and speakers reset separately. This reset clears Classic Bluetooth pairing history; it does not clear Auracast connections.

Still cutting out? Check the Bluetooth connection

• Move your phone, tablet, or computer closer to Oasis Aura for testing. Bluetooth input range is approximately 10–15 m (30–50 ft) without obstructions.
• Keep walls and large obstacles out of the signal path.
• Disconnect and reconnect Bluetooth, then test again.

Check your audio cable

For distortion, low volume, or missing vocals with AUX, match the cable to your audio source’s output and connect it to Oasis Aura AUX IN.

Two XLR outputs (L/R)

Use a dual female XLR-to-3.5 mm TRS cable.

Buy separately if needed ↗

One XLR output

Use a female XLR-to-unbalanced 3.5 mm TRS cable.

Buy separately if needed ↗

Two 6.35 mm outputs (L/R)

Use a dual 6.35 mm-to-3.5 mm cable (not included). Connect the L/R outputs to Oasis Aura AUX IN. Ask us about this cable.

RCA outputs (L/R)

Use an RCA-to-3.5 mm cable.

Buy separately if needed ↗

3.5 mm audio output

Use a 3.5 mm stereo AUX cable.

Still hearing a problem?

Contact Support with your audio source model, whether you use Bluetooth or AUX, whether one or all speakers are affected, and the firmware versions and checks you have tried.

Contact Support ↗