Ensemble - Fix Audio Quality Issues – Avantree Support

Audio Does Not Sound Right?

Poor or unusual audio can happen because of wireless interference, the audio connection, your TV audio settings, or the selected sound mode. Follow the checks below in order.

START HERE

Try These Quick Checks First

Keep the headphones closer to the transmitter.
Make sure there are no walls or large objects between the headphones and transmitter.
Move the transmitter away from Wi-Fi routers, Bluetooth devices, and other wireless electronics.
Turn the headphones and transmitter off. Then turn them on again.

Check the Audio Connection

A loose or unstable cable connection can affect audio quality.

Unplug the audio cable from the TV or audio source and from the transmitter.
Plug both ends back in firmly.
Play a TV program again and check the sound.

Using an Optical Cable?

Make sure your TV's Digital Audio Output Format is set to PCM.

TV Settings → Sound / Audio → Digital Audio Output → PCM

View TV PCM Settings Guide →

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Try Balanced Mode

If the sound still does not sound natural after checking the connection and TV settings, try switching the headphones to Balanced Mode.

1. Make sure the headphones are connected.

Check the connection indicators. Both should show a solid blue light.

Headphones: Solid Blue

Transmitter: Solid Blue

2. Press and hold the two buttons.

On the right earcup, press and hold the Play/Pause button and the Volume + button at the same time.

3. Listen for the voice prompt.

Release the buttons when you hear "Balanced Mode."

✓

Test the Sound Again

Play the same TV program again. If the audio now sounds more natural, you can continue using Balanced Mode.

Why Can Balanced Mode Help?

Starting with batch T24J1, Voice Clear Mode provides stronger speech clarity. For some listeners, this can make normal TV audio sound less natural. Balanced Mode provides a more balanced sound profile.

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