Ensemble - Headphones Not Charging – Avantree Support

If your Ensemble headphones are not charging, the charging contacts may not be aligned, the power cable may be loose, or the charging dock may not have power.

Quick Check

1️⃣ Check the charging dock power
Make sure the charging dock is plugged in and the power indicator is on.

2️⃣ Place the headphones correctly on the dock
Adjust the headphones so the metal charging contacts align with the dock pins.

3️⃣ Check the charging indicator
Look for the charging light on the headphones or dock.
If you don’t see a charging light, lift the headphones and place them back on the dock.

4️⃣ Check the power cable connection
Make sure the power cable is firmly connected to both the dock and the power outlet.

➡️ If the headphones still don’t charge:
Try a different power outlet or reconnect the charging cable.

Why It Sometimes Doesn’t Work

Charging usually fails when the headphones are not positioned correctly on the dock or the charging contacts are not touching.

💡 Tip:

Try these steps:

Clean the metal charging contacts on the headphones and dock.
Restart the charging dock by unplugging and reconnecting it.
Check that the power adapter is working properly.

Still Not Working?