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Audikast - Fix No Sound

  • Updated

No sound usually means Audikast is not receiving a valid audio signal from the TV, the headphones are not connected, or the volume is too low.

1

Check the TV Audio Signal

Audikast may not receive sound if the audio cable is loose, the wrong TV audio output is used, or the TV's audio format is incompatible.

Turn on your TV and play a program with sound. Check the audio signal indicator on Audikast.

Solid White

Valid audio signal. Continue to Step 2.

Flashing White

No valid audio signal. Follow the checks below.

If Flashing White, Check Your Audio Connection

  1. Reconnect the audio cable securely to both your TV and Audikast.
  2. Make sure the cable is connected to the correct TV audio output.
  3. Check the settings for your connection below.
  4. Play TV audio again and check for a solid white indicator.
Optical

Set your TV's Digital Audio Output to PCM.

Find Your TV's PCM Settings
AUX / 3.5 mm

Connect to the TV's Headphone / Audio Out port and increase the TV volume.

2

Check the Headphone Connection

Your headphones may not be paired with Audikast or may still be connected to another Bluetooth device.

Check the Bluetooth headphone connection indicator on Audikast.

Solid Blue

Headphones connected. Continue to Step 3.

Flashing Red & Blue

Pairing mode. Follow the steps below.

If Flashing Red & Blue, Reconnect Your Headphones

  1. Turn Bluetooth OFF on nearby devices previously connected to your headphones.
  2. Put your headphones into pairing mode.
  3. Hold the corresponding headphone pairing button on Audikast for about 5 seconds.
  4. Keep both devices close and wait for the solid blue indicator.
How to Put Bluetooth Headphones in Pairing Mode
3

Check the Volume

Even when Audikast receives audio and the headphones are connected, low volume or muted headphones can prevent you from hearing sound.

  1. Make sure your headphones are not muted.
  2. Increase the headphone volume.
  3. If using AUX, increase the TV or audio source volume.
  4. Play TV audio again and test the sound.

Still No Sound? Try These Final Checks

  1. Reconnect the audio cable: Unplug and reconnect both ends. Try another compatible cable if needed.
  2. Sound suddenly stopped: If using Optical, check that the TV's digital audio format is still set to PCM.
  3. No sound only on streaming apps or cable box: Set the TV or streaming device's audio format to PCM or Stereo, when available. How to Set PCM for Streaming Devices / Cable Boxes

Still Need Help?

Tell us your TV and headphone models, whether you're using Optical or AUX, and the audio signal and Bluetooth LED colors on Audikast.

ASK A QUESTION

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