If you are unable to adjust the volume on Orbit Pro while using hearing aids, a firmware update may be required. Follow the steps below to update the firmware and restore volume control functionality.
Step 1: Download the Device Firmware Upgrade (DFU) File
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Download the latest Orbit Pro firmware file.
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Take note of the file's save location, as you will need it later.
[Download Orbit Pro Firmware] (Right-click and select "Open in New Tab")
Step 2: Enter DFU Mode on Orbit Pro
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Connect the Orbit Pro transmitter to a Windows PC or Mac using the provided gray USB Type-C charging and data cable.
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Power on the transmitter.
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Press and hold both the "Search" and "Connect" buttons for approximately 7 seconds until the bottom LED turns solid white.
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The transmitter is now in DFU mode.
Step 3: Install CSR Bluesuite & Perform the Firmware Update
For Windows PC - Please follow the steps in How to Conduct Firmware Update.
For Mac Computer - Please follow the steps in How to Conduct Firmware Update.
Once the firmware update is complete, restart your Orbit Pro and pair again with your hearing aids, and you should be able to adjust the volume while using hearing aids.
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