Orbit Pro - Enable Volume Adjustment on Orbit Pro for Hearing Aids Users – Avantree Support

Enable Volume Adjustment on Orbit Pro for Hearing Aids

Unable to adjust the volume on your Orbit Pro while using hearing aids? A firmware update may be needed to enable volume control. Follow these steps to update your Orbit Pro.

Before You Begin

This procedure requires a Windows PC or Mac and the gray USB Type-C charging and data cable provided with your Orbit Pro.

Use the firmware file specifically provided for Orbit Pro. Do not substitute firmware intended for another Avantree product.

Download the Orbit Pro Firmware

Download the firmware file for enabling volume adjustment on Orbit Pro.

DOWNLOAD ORBIT PRO FIRMWARE

Important: Remember where you save the downloaded .dfu file. You will need to select it during the update.

Connect Orbit Pro to Your Computer

Connect your Orbit Pro transmitter to your Windows PC or Mac using the provided gray USB Type-C charging and data cable.

Then power on the Orbit Pro.

Tip: Use a USB cable that supports data transfer. A charge-only cable may prevent the firmware updater from detecting your Orbit Pro.

Put Orbit Pro into Firmware Update (DFU) Mode

On your Orbit Pro, locate the Search and Connect buttons.

Press and hold both buttons together for approximately 7 seconds.

Press Both Buttons at the Same Time

Search Hold

Connect Hold

HOLD BOTH FOR APPROXIMATELY 7 SECONDS

Solid WHITE LED The bottom LED turns solid white, confirming that Orbit Pro has entered DFU mode.

Install the Firmware Update

Select your computer below and follow the appropriate firmware update guide.

Windows PC

Download and install CSR BlueSuite 2.6.11 using the Windows firmware update guide.
Open Qualcomm BlueSuite 2.6.11 and launch DFUWizard.
Follow the guide to select the Orbit Pro .dfu file downloaded in Step 1.
Complete the firmware update following the on-screen instructions.

VIEW WINDOWS UPDATE GUIDE

Mac Computer

The Avantree macOS updater requires macOS 10.15 or later.

Download the Avantree Updater using the Mac firmware update guide.
Install and open Avantree Updater. If prompted, allow the app in your Mac's security settings.
With Orbit Pro connected and in DFU mode, follow the updater instructions.
Select the Orbit Pro .dfu file downloaded in Step 1.
Wait until the update completes successfully.

VIEW MAC UPDATE GUIDE

Important: Do not disconnect the USB cable or interrupt the update while it is in progress.

Restart and Reconnect Your Hearing Aids

After the firmware update finishes successfully:

Disconnect Orbit Pro from your computer after the updater confirms completion.
Restart your Orbit Pro.
Pair Orbit Pro with your hearing aids again.
Play audio and test the volume adjustment on Orbit Pro.

Firmware Update Complete

After updating, restarting, and reconnecting your hearing aids, you should be able to adjust the volume through Orbit Pro.

Firmware Update or Volume Control Still Not Working?

If the updater cannot detect Orbit Pro, confirm that you're using a USB data cable, not a charge-only cable.
Make sure Orbit Pro is powered on and that the bottom LED is solid white before attempting the update.
Check that you selected the correct Orbit Pro firmware file.
If the update completed but volume adjustment still does not work, restart Orbit Pro and pair your hearing aids again.
If the issue persists, contact Avantree Support with your hearing aid model and the firmware update result.

Still Need Help?

Tell us your hearing aid brand and model, whether you're using Windows or Mac, and what happens when you attempt the firmware update.

ASK A QUESTION