Audition 3 - Fix Audio Quality – Avantree Support

START HERE

Audition 3 – Sound Distorted, Unclear, or Not Natural?

If the sound is distorted, too sharp, unnatural, or weak for music, follow these steps in order.

Start with the EQ. In many cases, switching the Audition 3 to Balanced Mode is all you need.

Step 1 – Switch to Balanced Mode

The Audition 3 starts in Voice Clear Mode. This makes speech easier to hear, but music and other sounds may not sound natural to everyone.

Put on your headphones.
Play music, TV audio, or another program.
Find the EQ button on the LEFT earcup.
Press the EQ button once.
When you hear “Balanced Mode,” listen to the audio again.

Good to Know: Balanced Mode stays active until the headphones are reset.

Sounds better? You're done. The headphones will remember Balanced Mode when you turn them OFF and ON again.

Which Mode Should I Use?

Balanced Mode → More natural sound for music and everyday listening

Voice Clear Mode → Makes voices and dialogue easier to hear

Step 2 – Check the Volume

Very high volume can sometimes make audio sound harsh or uncomfortable.

Lower the headphones volume a few levels.
Play the same audio again.
Slowly increase the volume until it is comfortable.

If you are using the headphones with a phone, tablet, or computer, also check the volume on that device.

Step 3 – Using the Headphones With a TV Transmitter?

If your headphones are connected through an Avantree transmitter, check the TV audio connection too.

Using AUX / 3.5 mm?

A loose 3.5 mm connection may cause distorted sound. Unplug the 3.5 mm cable, then reconnect it firmly at both ends.

Important: The plug should be fully inserted. If you can still see part of the metal plug, push it in farther.

Using Optical?

Make sure the TV is sending sound through its Optical / Digital Audio Output and that the correct digital audio format is selected.

TV settings vary by brand. Use the guide below to find the correct Optical and PCM settings for your TV.

Check Your TV's Optical / PCM Settings

Step 4 – Try Different Audio

Sometimes the problem comes from the TV program, video, music, or app rather than the headphones.

TV dialogue sounds bad? Try music.

Music sounds distorted? Try a different song or video.

Only one program sounds bad?
If other audio sounds normal, the headphones are probably working correctly. The original program, channel, video, or app may be the cause.

Step 5 – Is the Sound Cutting In and Out?

If the sound breaks up, crackles, cuts in and out, or becomes worse when you walk away, the problem may be the Bluetooth connection.

Move closer to the connected device or transmitter.
Avoid large walls or objects between you and the Bluetooth device.
Move away from Wi-Fi routers and other wireless equipment.
Turn Bluetooth OFF on nearby devices you are not using to avoid interference.
Test the headphones again.

Need More Help?

Use the Audition 3 audio-quality guide or browse the HT41899 Plus 2 support guides below.

Audition 3 – Fix Audio Quality View HT41899 Plus 2 Guides

Still Having Poor Audio Quality?

If the headphones still sound distorted or unclear after these checks, contact Avantree Support.

Please tell us:

What sounds wrong: distorted, unclear, cutting out, too sharp, or one side
Whether you tried Balanced Mode
Whether you are using AUX / 3.5 mm, Optical, or Bluetooth
Whether the problem happens with all audio or only certain programs

Contact Avantree Support