Headphone/Speaker/Receiver No Sound and Not Working - General – Avantree Support

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Headphones or Speaker Connected but No Sound? How to Fix

If your Bluetooth headphones, earbuds, or speaker are connected but have no sound, follow these steps in order.

Step 1 – Check the Volume

Play music or a video on your phone, TV, or computer.
Turn up the volume on your headphones or speaker.
Turn up the volume on your phone, TV, or computer.
Make sure the audio is not muted or paused.

Still no sound? Continue to Step 2.

Step 2 – Check the Bluetooth Connection

Open the Bluetooth settings on your phone, TV, or computer.
Find your headphones or speaker.
Make sure the device shows Connected.
If it is not connected, select it to reconnect.

Using an Avantree TV transmitter? Check the Bluetooth connection indicator on the transmitter instead. You do not need to find the headphones in the TV's Bluetooth menu.

Step 3 – Select the Correct Audio Output

Your headphones may be connected, but the sound could still be playing through another device.

For Windows:

Open Settings → System → Sound.
Under Output, select your Bluetooth headphones or speaker.

For Mac:

Open System Settings → Sound → Output.
Select your Bluetooth headphones or speaker.

For Phones or Tablets:

Play music or a video.
Open the audio output selection.
Select your Bluetooth headphones or speaker.

For Smart TVs:

Open Settings → Sound → Sound Output and select your Bluetooth headphones, if your TV supports Bluetooth audio.

Note: TV menu names vary by brand and model. If you use an Avantree transmitter connected by an audio cable, select the TV output connected to that transmitter instead.

Step 4 – Restart Both Devices

Turn OFF your headphones or speaker.
Restart your phone, TV, or computer.
Turn your headphones or speaker back ON.
Wait for them to reconnect.
Play audio again.

Restarting can help when sound stops after switching between music, videos, or phone calls.

Step 5 – Test with Another Device

This helps identify where the problem is coming from.

Disconnect your headphones or speaker from the current device.
Connect them to another compatible phone or computer.
Play music or a video.

Sound works on the second device? The problem may be with the original device's audio settings or Bluetooth connection.

Still no sound? Continue to Step 6.

If your headphones are part of an Avantree transmitter set, check the product instructions before pairing them directly with another device.

Step 6 – Factory Reset and Pair Again

If the previous steps did not work:

Find the factory reset instructions for your exact headphone or speaker model.
Follow the reset instructions.
On your phone, TV, or computer, remove or Forget the old Bluetooth connection.
Put your headphones or speaker into Bluetooth pairing mode.
Pair the devices again and test the sound.

Important: A factory reset generally clears saved Bluetooth connections. You will need to pair the device again. If your headphones came with a transmitter, follow the product's reconnection instructions.

Still No Sound?

Please contact Avantree Support and include your product model, the TV, phone, or computer you are using, whether Bluetooth shows Connected, and whether the headphones or speaker work with another device.

Contact Avantree Support

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