Slumber - Troubleshooting: How to Fix Bluetooth Disconnection and Audio Dropouts – Avantree Support

Bluetooth Troubleshooting

Bluetooth Disconnecting or Audio Cutting Out?

If your Avantree Slumber keeps disconnecting or the audio drops out, work through these four checks in order.

What are you experiencing?

Both problems can be checked using the same troubleshooting steps below.

Bluetooth Keeps Disconnecting

Slumber disconnects from your phone, tablet, computer, or other Bluetooth audio source.

Audio Cuts In and Out

Bluetooth stays connected, but the sound stops or becomes intermittent.

First: Do Not Power Slumber with a Power Bank

Some power banks may stop supplying power when they detect low power usage. This can cause Slumber to disconnect unexpectedly. Use the charger supplied with Slumber for a steadier connection.

Fix Bluetooth Dropouts in 4 Checks

Start with Step 1 and continue until the connection becomes stable.

Use a Stable Power Source

If Slumber is connected to a power bank, disconnect it and use the charger supplied with Slumber instead.

Recommended Use the charger supplied with Slumber.

Avoid for Troubleshooting Do not use a power bank while testing the connection.

Forget Avantree Slumber on Your Audio Source

Open the Bluetooth settings on the phone, tablet, computer, or other device currently connected to Slumber. Find Avantree Slumber and remove or forget it.

Bluetooth device Avantree Slumber

Reset Avantree Slumber

Clear Slumber's Bluetooth pairing history, then establish a fresh Bluetooth connection with your audio source.

Open Slumber Reset Instructions →

Test Slumber with Another Device

Connect Slumber to a different compatible Bluetooth device and play audio again.

Why this check matters Testing with another device helps determine whether the problem is specific to the original audio source or continues when Slumber is connected to another device.

Still Having Bluetooth Dropouts?

If you've completed all four checks and the problem continues, contact Avantree Support for further help.

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