How to fix AirPods and Avantree SoundJet R2 connection issues? – Avantree Support

AirPods not connecting to your SoundJet R2?

If your AirPods won't pair, keep disconnecting, or reconnect to your iPhone instead, follow these troubleshooting steps in order.

Use a Single AirPods Connection

If you're using AirPods or AirPods Pro, avoid attempting to connect a second pair of headphones at the same time.

What to do Disconnect the second pair of headphones, if connected, and pair your AirPods with the SoundJet R2 on their own.

Turn Off Bluetooth on Nearby Apple Devices

AirPods may automatically reconnect to a previously paired iPhone, iPad, or Mac before connecting to the SoundJet R2.

Temporarily turn off Bluetooth on those Apple devices.

On iPhone or iPad Settings → Bluetooth

Set Bluetooth to OFF

On Mac System Settings → Bluetooth

Set Bluetooth to OFF

Important: Turn Bluetooth off in the device's Settings rather than relying only on the Control Center Bluetooth shortcut.

Try Pairing Your AirPods Again

Put your AirPods into pairing mode, then place them close to the SoundJet R2.

Make sure the SoundJet R2 is also in pairing mode. Wait for the connection to complete.

SOUNDJET R2 RESET GUIDE →

Still Not Connecting? Reset Both Devices Open each section below only if the steps above didn't work.

Reset the SoundJet R2

Turn on your SoundJet R2.
Quickly double-click the Multi-Function Button (MFB).
Check the LED indicators.

DOUBLE-CLICK MFB × 2

Solid PINK — 3 Seconds The red and blue LEDs light up simultaneously, appearing pink.

↓

Flashing RED and BLUE The reset is complete and the SoundJet R2 is ready to pair again.

Reset Your AirPods

Place both AirPods inside their charging case.
Close the case lid and wait a few seconds.
Open the lid.
For AirPods models with a setup button, press and hold the button on the back of the case until the status light flashes amber.
Continue following the reset procedure for your specific AirPods model, then put the AirPods back into pairing mode.

Note: AirPods reset controls differ by model. Some newer cases do not have a physical setup button. Follow Apple's instructions for your exact AirPods model.

APPLE AIRPODS RESET INSTRUCTIONS →

Reconnect Your AirPods

After resetting both devices, keep Bluetooth turned off on nearby Apple devices, put the AirPods and SoundJet R2 into pairing mode, and wait for them to connect.

VIEW ORIGINAL TROUBLESHOOTING ARTICLE →

Still having trouble connecting?

Tell us which AirPods model you're using and what the SoundJet R2 LED does when you attempt to pair.

ASK A QUESTION